Patient Services Coordinator

3 weeks ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Carle Health. As a key member of our clinical operations team, you will play a vital role in ensuring the smooth day-to-day operations of our clinics.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, patient identification, patient check-in/check-out, charge posting, cash management, and patient appointment scheduling.
  • Provide exceptional customer service, conveying a positive image and ensuring patients' needs are met.
  • Manage incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Stay up-to-date on insurance coverage rules, eligibility, network coverage, and benefits.
  • Initiate and secure prior authorizations as needed.
Requirements
  • Associate's degree or three years of experience in an office/customer service environment.
  • Successful completion of medical terminology course within one year of start date.
  • Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
  • Strong communication skills, ability to observe high standards of confidentiality, and multitask in a fast-paced environment.
What We Offer

Carle Health is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to creating a diverse and inclusive work environment.



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