Patient Services Coordinator

3 weeks ago


Urbana, Illinois, United States Carle Health Full time

Job Summary:

The Patient Services Representative coordinates and participates in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling. This role requires a positive image and provides information to ensure patients' needs are met.

About the Role:

This position has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients we serve. Each employee at Carle makes us better and stronger, so we can take care of our patients and community.

Key Responsibilities:

  • Coordinates and participates in daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.
  • Provides information to ensure patients' needs are met.
  • Manages incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Proficient with insurance coverage rules, including eligibility, network coverage, and benefits.
  • Successful completion of mandatory insurance training and ongoing competency refreshers.
  • Competent to initiate and secure prior authorizations as needed.

Requirements:

  • Associate's Degree in a related field or equivalent experience in customer service.
  • Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
  • Successful completion of a medical terminology course within one year of start date.

What We Offer:

Carle Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.



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