Senior Client Technology Analyst

2 days ago


Chicago, Illinois, United States Loyola University Full time
Job Summary

We are seeking a highly skilled and experienced Senior Client Technology Analyst to join our team at Loyola University Chicago. As a key member of our IT department, you will be responsible for providing advanced technical direction and support to analysts and clients in the resolution of complex problems.

Key Responsibilities
  • Diagnose and resolve technology- and/or desktop application-related problems
  • Provide proactive updates to customers and maintain call tracking accuracy
  • Assign Service Center call tickets to the appropriate queue for further assistance and provide follow-up
  • Provide customer service and end-user training in desktop applications, enterprise applications, and mobile devices
  • Recover, restore, and maintain data recovery for upgraded as well as failing machines
  • Participate and/or lead technical projects
  • Promote a professional work environment dedicated to customer service and teamwork
Requirements
  • Bachelor's degree preferred
  • At least two years of experience in a help desk or technical support environment required
  • Excellent communication, interpersonal, and consultative skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively with external customers and providers, and internal clients at all levels of the University
What We Offer

Loyola University Chicago offers a comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and paid time off. We are committed to diversity, equity, and inclusion and strive to create a work environment that values service excellence, stewardship, personal well-being, and professional development for all employees.



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