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Senior Client Support Specialist
2 months ago
We are seeking a seasoned Senior Client Support Analyst to join our Client Support team, catering to our large institution clients utilizing our low latency proprietary trading platform.
If you are a self-motivated problem solver, thrive in a fast-paced environment, and contribute to a growing team, then you have come to the right place.
Key Responsibilities- Provide level 1 and 2 trade, system, and integration support at the direction of the client support manager.
- First-level and second-level telephone, chat, and email support to clients using GUI-based or automated remote trading applications.
- Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms.
- Troubleshoot system and client connectivity issues.
- Investigate order routing issues between SpiderRock and multiple execution brokers.
- Perform QA of internal trading tools, algorithms, and risk applications and document as needed.
- Assist in client onboarding and account creation.
- Work closely with our Enterprise Operations, Sales/Business Development, and Development teams.
- Train new support analysts and lead support team efforts.
- Bachelor's degree or equivalent experience.
- Concentrations on Finance, Economics, Mathematics, or Computer Science are preferred.
- FIX protocol experience is recommended.
- Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures.
- Required to obtain the SIE, Series 3, Series 7, and Series 63 licenses within 6 months of employment.
- Ability to resolve issues in a timely manner.
- Professional, motivated attitude.
- Strong interpersonal skills and communication.
- Manage multiple issues in a fast-paced, high-pressure technology environment.
- Independent self-starter and a keen attention to detail.
- Enjoys working in a fast-paced, collaborative environment.
- Available to work in a hybrid environment (minimum 3+ days in office per week) at our downtown Chicago state-of-the-art office.
- Local to Chicagoland area only or willing to relocate to Chicago.
- Highly competitive pay, benefits, and bonus structure.
- Health insurance (medical, dental, vision).
- Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident, and Critical Illness).
- Discounted pet insurance.
- Progressive time off benefits (unlimited PTO, maternity leave, paternal leave).
- Wellness programs.
- Zen Den for meditation, naps, nursing, or just to decompress.
- Hybrid work environment.
- Work with high-caliber and innovative professionals.
- Weekly catered lunches.
- Access to unlimited snacks and beverages in our lounge area.
- Monthly, Quarterly, and Semi-Annual company-sponsored events.
- 401K Safe Harbor Plan and Match.
- Onsite gym membership.
- Divvy bike access.
- A fun and collaborative environment.
