Senior Technology Support Analyst

1 day ago


Chicago, Illinois, United States AMS Staffing Inc. Full time
Job Title: Senior Technology Support Analyst

We are seeking a highly skilled Senior Technology Support Analyst to join our team at AMS Staffing Inc. in Chicago. As a key member of our technology services team, you will provide expert-level technical support and customer service to our employees.

Key Responsibilities:
  • Provide onsite and remote technology support to employees in all firm locations.
  • Utilize expert-level knowledge to troubleshoot escalated requests and resolve technical issues.
  • Use remote control tools to assist customers when needed.
  • Research complex technical requests and clearly log details using the Service Desk ticketing system.
  • Provide regular status updates to customers and proactively identify solutions.
Requirements:
  • Expert knowledge in Microsoft Windows and Microsoft Office.
  • Expert knowledge in Microsoft Teams.
  • Advanced knowledge with remote access, including Citrix, VPN, and VDI.
  • Experience using remote connectivity and remote control software tools.
  • Advanced knowledge of general data security protocols and requirements.
What We Offer:

We offer a competitive salary, awesome benefits, and a dynamic work environment. If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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