Client Support Specialist
2 weeks ago
Bradbury Brothers is seeking a dynamic Customer Service Representative to enhance our customer support experience.
Essential Qualifications:
- Minimum of one year of experience or training in customer service
- Familiarity with the industry is beneficial but not mandatory
- High School Diploma or equivalent
- Strong attention to detail and organizational skills
- Proficient in computer applications
Key Responsibilities:
- Handle incoming calls and direct them to the relevant team members
- Become proficient in using Service Titan software
- Schedule service appointments to ensure technicians meet with 3-4 customers daily
- Arrange sales meetings to keep comfort advisors engaged with 2-3 customers each day
- Conduct outbound calls to both club and non-club customers to optimize scheduling
- Maintain a conversion ratio of 85% or higher
- Promote club membership during interactions
- Utilize the ACT (acknowledge, concern, task) method when addressing customer issues and inform the appropriate team leader
- Assist dispatchers with rescheduling and un-scheduling as necessary
- Confirm appointments via text and phone calls
- Verify the following week's scheduled appointments
- Provide backup training for dispatch operations
Work Environment:
Position based in a supportive and engaging workplace.
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