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Client Support Specialist

2 months ago


Magnolia, Texas, United States Bradbury Brothers Full time
Company Overview:

Bradbury Brothers is dedicated to providing exceptional service to our valued clients. We are currently seeking a dynamic Customer Service Representative to enhance our customer experience.

Essential Qualifications:

  • Minimum of one year experience or training in customer service
  • Familiarity with the industry is beneficial but not mandatory
  • High School Diploma or equivalent
  • Strong attention to detail and organizational skills
  • Proficient in computer applications

Key Responsibilities:

  • Handle incoming calls and direct them to the appropriate team members
  • Become proficient in using Service Titan software
  • Schedule service appointments to ensure technicians meet with 3-4 clients daily
  • Arrange sales meetings to keep comfort advisors engaged with 2-3 clients daily
  • Make proactive calls to fill schedules for both club and non-club customers
  • Maintain a conversion ratio of 85% or higher
  • Promote club membership during interactions
  • Utilize the ACT (acknowledge, concern, task) method for addressing customer complaints and inform the relevant team leader
  • Assist dispatchers with scheduling adjustments as necessary
  • Confirm appointments through phone calls and text messages
  • Verify the upcoming week’s pre-scheduled appointments
  • Provide backup training for dispatch operations

Location:

Magnolia, Texas (Northwest Houston)