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Client Support Specialist
2 months ago
Bradbury Brothers is dedicated to providing exceptional service to our valued clients. We are currently seeking a dynamic Customer Service Representative to enhance our customer experience.
Essential Qualifications:
- Minimum of one year experience or training in customer service
- Familiarity with the industry is beneficial but not mandatory
- High School Diploma or equivalent
- Strong attention to detail and organizational skills
- Proficient in computer applications
Key Responsibilities:
- Handle incoming calls and direct them to the appropriate team members
- Become proficient in using Service Titan software
- Schedule service appointments to ensure technicians meet with 3-4 clients daily
- Arrange sales meetings to keep comfort advisors engaged with 2-3 clients daily
- Make proactive calls to fill schedules for both club and non-club customers
- Maintain a conversion ratio of 85% or higher
- Promote club membership during interactions
- Utilize the ACT (acknowledge, concern, task) method for addressing customer complaints and inform the relevant team leader
- Assist dispatchers with scheduling adjustments as necessary
- Confirm appointments through phone calls and text messages
- Verify the upcoming week’s pre-scheduled appointments
- Provide backup training for dispatch operations
Location:
Magnolia, Texas (Northwest Houston)