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Customer Support Specialist

2 months ago

Magnolia, Texas, United States Randall Rubeis- Farmers Insurance Agency Full time
Position Overview

Take the next step in your professional journey. Randall Rubeis - Farmers Insurance Agency is seeking a dedicated and enthusiastic individual to fill the role of a Full-Time Client Service Representative. This position is ideal for those who excel in providing outstanding customer support and thrive in a proactive setting while fostering strong relationships with clients.


Benefits Offered

Competitive Hourly Salary with Bonus Potential

Paid Time Off (PTO)

Comprehensive Training Program

Monday to Friday Work Schedule

Opportunities for Career Advancement


Key Responsibilities

Client Interaction: Act as the main contact for clients, delivering timely and professional assistance.

Policy Administration: Manage policy modifications, updates, and support clients with renewals.

Inquiry Resolution: Respond to client questions regarding insurance policies, claims, and billing matters.

Issue Management: Investigate and resolve client issues, ensuring accurate and prompt solutions.

Record Keeping: Ensure precise maintenance of client records and documentation within our systems.


Qualifications

**Completion of assessment required for consideration***

A valid Property & Casualty Insurance license is mandatory.

Customer Service Expertise: Exceptional customer service skills with a welcoming and friendly approach.

Communication Skills: Strong verbal and written communication abilities.

Detail Orientation: High level of precision and attention to detail in managing client data.

Organizational Proficiency: Effective time management and organizational skills to manage multiple responsibilities efficiently.

Collaborative Spirit: Ability to work effectively within a team environment.