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Customer Support Specialist

2 months ago

Magnolia, Texas, United States Randall Rubeis- Farmers Insurance Agency Full time
Position Overview

Take the next step in your professional journey. Randall Rubeis - Farmers Insurance Agency is seeking a dedicated and enthusiastic individual to fill the role of a Full-Time Client Service Representative. This position is ideal for those who excel in providing outstanding customer support and thrive in a proactive atmosphere while establishing strong relationships with clients.


What We Offer

Competitive Hourly Salary with Bonus Potential

Generous Paid Time Off (PTO)

Comprehensive Training Program

Standard Monday to Friday Work Schedule

Opportunities for Career Advancement


Key Responsibilities

Client Interaction: Act as the main contact for clients, delivering timely and professional support.

Policy Administration: Manage policy modifications, updates, and assist clients with renewals.

Inquiry Response: Address client questions regarding insurance policies, claims, and billing matters.

Issue Resolution: Investigate and resolve client issues, providing accurate and prompt solutions.

Record Keeping: Ensure precise client records and documentation are maintained in our systems.


Qualifications

**Assessment completion is required for consideration***

A valid Property & Casualty Insurance license is mandatory.

Customer Service Expertise: Demonstrated strong customer service abilities with a welcoming and friendly attitude.

Communication Skills: Excellent verbal and written communication capabilities.

Detail Orientation: High level of precision and attention to detail in managing client data.

Organizational Skills: Strong time management and organizational abilities to efficiently handle multiple responsibilities.

Collaborative Spirit: Ability to work effectively within a team setting.