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Client Relations Specialist II

2 months ago

Magnolia, Texas, United States Huntsman Corp Full time

Client Relations Specialist II

Overview: The Client Relations Specialist II position is integral to our operations, focusing on delivering exceptional service to our valued clients. This role is situated within a dynamic and collaborative team environment, where the primary responsibility is to oversee daily interactions and orders for intricate, high-priority client accounts, ensuring that knowledgeable and proficient service is consistently provided with integrity and trust.

Key Responsibilities:

  1. Efficiently manage workload, including order processing, communication via calls and emails, and multitasking to resolve competing priorities while meeting deadlines.
  2. Conduct User Acceptance Testing (UAT) and SAP Transport Testing as required.
  3. Serve as a Subject Matter Expert (SME) for company policies and procedures.
  4. Handle additional projects and assignments without compromising the core responsibilities of the Client Relations Specialist role.
  5. Oversee and manage at least one additional process, such as Returns Management Authorization (RMA), Customer Management Database (CMD), or onboarding processes.

Collaborate closely with various departments, including manufacturing, logistics, credit, supply chain, and technical teams, to ensure timely and accurate order fulfillment in alignment with client needs and operational capabilities. Address internal and external inquiries, product returns, and complaints, ensuring issues are resolved promptly and effectively.

Mentorship and Team Support:

Act as a mentor to colleagues, providing guidance and support in problem resolution with minimal oversight. Participate in business meetings to articulate the client service process and negotiate improvements to enhance operational efficiency.

Additional Duties:

  1. Manage delivery challenges and make informed decisions based on sound business judgment.
  2. Assist fellow team members to ensure adequate account coverage during staffing shortages or transitions.
  3. Proactively communicate with team leads regarding workload and the need for additional support.
  4. Contribute to the achievement of Huntsman’s corporate objectives by offering solutions and improving processes.
  5. Set goals that facilitate the success of team members.

Professional Development:

Engage in team meetings to present ideas for process enhancements and participate in training initiatives. Facilitate team meetings to review and implement processes effectively.

Develop comprehensive knowledge of products, services, and industry conditions to enhance client service and sales through ongoing training and personal development.

Qualifications:

Applicants should possess an Associate degree in a relevant field with a minimum of two years of related experience, or a High School diploma with at least four years of relevant experience. Proficiency in internet applications, email, and Microsoft Office is essential.

Strong organizational skills, the ability to multitask, and effective decision-making capabilities are required. Excellent typing and data entry skills, along with clear written and verbal communication, are crucial for success in this role.

Experience with Sales & Distribution SAP and CRM modules is preferred.

Huntsman Corporation is committed to fostering a diverse and inclusive workplace, providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.