Avaya Certified Support Specialist

16 hours ago


Jacksonville, Florida, United States TEKsystems Full time
Job Title: Avaya Certified Support Specialist

TEKsystems is seeking a highly skilled Avaya Certified Support Specialist to join our team. As a key member of our team, you will be responsible for providing expert-level support for Avaya Telephony software and associated applications.

Key Responsibilities:

  • Lead a team of support specialists and provide guidance on incident management, supervision, and escalation.
  • Provide remote support for customers and agents utilizing telephone and remote diagnostic capabilities.
  • Troubleshoot and resolve complex issues related to Avaya Telephony solutions.
  • Collaborate with engineers and other team members to resolve critical escalations.
  • Develop and implement proactive monitoring strategies to prevent issues.
  • Communicate effectively with customers and internal stakeholders to resolve issues promptly.

Requirements:

  • 5+ years of experience supporting Enterprise Voice solutions.
  • Strong understanding of Telecommunication networks and methodology.
  • Expertise in Avaya technology stack, including AVAYA Workplace, AVAYA Workspaces, AVAYA Communication Manager, and AVAYA Session Manager.
  • Excellent written and verbal communication skills.
  • Ability to multitask and work well under pressure.
  • Ability to learn new systems quickly and effectively.

What We Offer:

  • A dynamic and supportive team environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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