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IT Manager, Support Services
2 months ago
We are seeking an experienced IT Manager to lead our Support Services team at Triad Financial Services, Inc. The successful candidate will be responsible for the management and direction of the team, ensuring the maintenance and support of our production environment.
Key Responsibilities- Team Leadership: Direct and contribute to the maintenance and support of the production environment to resolve issues and support future growth.
- Technical Expertise: Manage, and hands-on assistance with, the installation, maintenance, and upgrades for desktop operating systems and software utilized by the organization.
- Strategic Planning: Work with senior leadership on strategy and direction of the team, and act as the SME on front line support efforts of the team.
- Call Center Technology: Leads the effort for the management and evolution of the organizational call center technology solutions, such as Alvaria, Avaya, and Microsoft Teams.
- Problem-Solving: Acts as a lead support resource and peer reviewer for the call center technology platform, to include support monitoring, configurations, and administration.
- Collaboration: Develops and manages effective working relationships with other departments, groups or personnel with whom work must be coordinated.
- Performance Management: Manages, directs, and supervises assigned direct reports for planning, organizing, and reviewing individual performance.
- Knowledge Management: Participates in the definition of technical standards and guidelines that pertain to production desktop systems and information use, security, access, and governance.
- Education: Bachelor's degree in computer science or information systems. Master's degree in computer science or business administration / management is preferred.
- Experience: Three to five years of experience in mortgage or lending industries. Minimum of five years of experience with administering enterprise-wide call center and production desktop systems. Minimum of seven years of experience with Microsoft operating systems.
- Skills: Possesses an understanding of information systems, business intelligence, and knowledge of how to access multiple information sources for analytical purposes. Strong familiarity with on-prem and Azure Cloud application software suites. Experience with server-based programming or scripting languages such as DOS or PowerShell.
