Client Support Liaison

5 days ago


Denver, Colorado, United States M. Coast Full time
{"h1": "Client Support Associate Role at M. Coast", "p": "At M. Coast, we're committed to delivering exceptional results for our clients in the telecommunications industry. As a Client Support Associate, you'll play a vital role in promoting our clients' brand, products, and services to customers.

Your primary responsibilities will include working directly with customers to understand their needs, explaining product features and benefits, and reporting customer feedback to Senior Management and clients. You'll also analyze client acquisition metrics and KPIs to maximize sales and drive revenue.

To succeed in this role, you'll need strong written and verbal communication skills, exceptional time management and organizational skills, and the ability to grasp new concepts quickly.

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

**Key Responsibilities:**

* Work directly with customers to promote our clients' brand, products, and services
* Explain product features and benefits to customers and confidently answer any inquiries
* Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
* Analyze client acquisition metrics and KPIs to maximize sales and drive revenue
* Adhere to our clients' compliance standards and maintain professionalism throughout the sales process
* Drafts, organize and maintain sales contracts on behalf of our clients
* Attend in-person and virtual meetings with fellow Client Support Associates to develop customer service, sales, and leadership skills

**Requirements:**

* 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
* High school diploma or equivalent
* Strong written and verbal communication skills
* Exceptional time management and organizational skills
* Eager to improve current skills
* Ability to grasp new concepts quickly to develop professionally
* Ability to confidently present information to clients, customers, and teammates
* Basic knowledge of the sales cycle is a plus

**What We Offer:**

* In-house training from our Senior Client Support team
* Opportunities for professional growth and development
* A dynamic and supportive work environment

If you're interested in this exciting opportunity, please submit your resume and an HR associate will be in touch with you soon.

**About M. Coast:**

M. Coast is a prominent sales and business development firm in the Denver area that represents top clients in the telecommunications industry. We're committed to delivering exceptional results for our clients and providing a dynamic and supportive work environment for our team members.

**Equal Opportunity Employer:**

M. Coast is an equal opportunity employer and welcomes applications from diverse candidates.

**Disclaimer:**

M. Coast is not responsible for any errors or omissions in this job description.

**Contact Information:**

Please do not contact us with unsolicited job inquiries.

**Note:**

This job description is subject to change at any time.

**M. Coast reserves the right to modify or withdraw this job description at any time.

**

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