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Customer Experience Liaison

2 months ago

Denver, Colorado, United States PuroClean Property Restoration Services of Kapolei Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Design Services Team as a Customer Experience Liaison. This role will be a vital part of our team, serving as a liaison between our team and our amazing community.

Key Responsibilities
  • Manage daily direct correspondence with customers to ensure a seamless and efficient experience
  • Gather project needs and provide custom pricing quotes and product guidance to help customers find the right fit for their vision and budget
  • Assist the DS team in various tasks to ensure a flawless customer experience
  • Consistently provide timely, accurate, and kind responses to customers
  • Help customers with issues including product questions, ordering and payment issues, package tracking, and more
  • Be available for phone calls with design clients upon request
  • Be available to work flexible hours, including weekends, nights, and holidays as needed
Requirements
  • 1-3 years experience in a customer support position or other relevant customer-facing roles
  • Experience using Zendesk is strongly preferred but not required
  • Ability to learn and work across multiple technology platforms
  • Ability to resolve issues rapidly and prioritize tasks in a fast-paced environment
  • Strong verbal and written communication skills
  • Ability to connect with others with efficiency, effectiveness, and empathy
  • Constantly maintain a positive attitude, no matter the situation
  • Ability to thrive in a team setting and take ownership of tasks
Preferred Qualifications
  • An existing love for our product and brand
  • An interest in the world of design, art, and/or photography
  • Experience in the e-commerce industry
About Us

PuroClean Property Restoration Services of Kapolei is a company that creates premium quality, customizable photo goods for your digital photos. We are driven by the mission to empower people to tell their stories effortlessly, beautifully, and often. We value the creative process and look to our employees to speak into our products, identity, and approach.

We are a small company with big ideas, and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets, and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.