Part-Time Overnight Guest Service Representative
3 weeks ago
Why We're Here
We believe that genuine connections between people make a positive impact on their lives. Our founder, Bill Kimpton, challenged the conventional hospitality industry by creating a unique boutique hotel experience where people can connect on a deeper level. This vision remains our purpose today.
Your work here has meaning. You're here to enhance the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return.
How We're Different
Our entrepreneurial spirit and zest for life, born in San Francisco in 1981, continue to shape our culture. We're a place where people can be themselves, celebrate their differences, and thrive.
What You'll Do
The Overnight Guest Service Agent is responsible for providing exceptional service to our guests, handling registration and check-out, PBX operations, mail and message service, and ensuring a seamless experience for our guests.
Key Responsibilities
- Review arrivals, noting special requests and blocking rooms as needed.
- Check in and out hotel guests in a confident, professional, and friendly manner.
- Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
- Complete all items on the appropriate checklist by the end of the shift.
- Conduct pre-assignment of hotel rooms, including VIPS, repeat guests, packages, and special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed.
- Submit all lost and found articles with a completed lost and found report.
- Familiarize yourself with all fire and emergency procedures.
- Open, secure, and balance the daily shift bank, counting and verifying cash, check, and credit card transactions.
- Verify credit limit reports.
- Monitor room availability throughout the shift.
- Review the daily selling status of the hotel using the yield management system.
- Attend department meetings once a month.
- Communicate effectively via telephone and/or radio with other departments.
What You Bring
Previous experience in a Front Desk or customer-facing role is beneficial. A high school diploma or general education degree (GED) is required. Familiarity with the local area, services, attractions, and events is also helpful. A flexible schedule, ability to work overnights, weekends, and holidays, and a strong work ethic are essential.
Diversity and Inclusion
We celebrate and welcome people of all backgrounds, lifestyles, work styles, education, and experiences. We strive to create a culture that reflects the diversity of our hotel and restaurant guests.
Kimpton Hotel Palomar Phoenix
-
Part-Time Guest Service Agent: Overnight
4 weeks ago
Phoenix, Arizona, United States Kimpton Hotel Full timeWhy We're HereWe believe that genuine connections make a difference in people's lives. Our founder, Bill Kimpton, revolutionized the hospitality industry by creating a unique boutique hotel experience where people can connect on a deeper level. Our purpose remains the same today: to improve the lives of our coworkers, guests, owners, and communities.At...
-
Hotel Guest Service Representative Part Time
4 weeks ago
Phoenix, Arizona, United States Homewood Suites Full timeJob DescriptionEmbark on an exciting journey in the hospitality industry at Homewood Suites, where we're seeking a Hotel Guest Service Representative Part Time to join our team.We're proud to foster a fun and inclusive atmosphere for our Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who...
-
Guest Services Representative
4 weeks ago
Phoenix, Arizona, United States Extended Stay Full timeKey Responsibilities:As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and processing reservations, registration,...
-
Controller - Phoenix, AZ - Part-Time
4 weeks ago
Phoenix, Arizona, United States Your Part-Time Controller Full timeTransformative Accounting Services for Nonprofit OrganizationsYour Part-Time Controller, LLC, is a national leader in providing outsourced accounting services to nonprofit organizations. We are seeking a dedicated and personable Controller to join our team and provide transformative accounting services to our clients.Responsibilities:Serve as the outsourced...
-
Guest Services Representative
3 months ago
Phoenix, Arizona, United States CSM Corporation Full timePosition Overview:The Guest Services Representative plays a crucial role in ensuring a memorable experience for all visitors. This position involves proactively identifying guest requirements and delivering tailored solutions to enhance overall satisfaction.Key Responsibilities:1. Greet and welcome guests with a warm and friendly demeanor.2. Address guest...
-
Hotel Guest Services Representative
4 weeks ago
Phoenix, Arizona, United States Fairfield Inn & Suites Phoenix Midtown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at Fairfield Inn & Suites Phoenix Midtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.Key ResponsibilitiesWelcome and...
-
Guest Service Representative
4 weeks ago
Phoenix, Arizona, United States Marriott Full timeJob SummaryAs a Guest Service Representative at Marriott, you will be responsible for providing exceptional customer service to our guests. This includes processing guest check-ins, responding to guest requests, and resolving any issues that may arise during their stay.Key Responsibilities* Process all guest check-ins by confirming reservations, verifying...
-
Guest Services Representative
4 weeks ago
Phoenix, Arizona, United States Stonebridge Companies Full timeJob Summary:The Guest Services Agent is responsible for providing exceptional customer service to guests throughout their stay. This includes checking guests in and out of the hotel, operating the front desk, and resolving any issues that may arise during their stay.Key Responsibilities:• Operate the front desk with accuracy and efficiency• Check guests...
-
Guest Service Ambassador
4 weeks ago
Phoenix, Arizona, United States Nothing Bundt Cakes Full timeJob SummaryWe are seeking a highly motivated and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be the first point of contact for our guests, providing a warm and welcoming environment that exceeds their expectations.Key ResponsibilitiesProvide exceptional guest service, ensuring...
-
Guest Services Representative
4 weeks ago
Phoenix, Arizona, United States Crowne Plaza Phoenix Airport Full timeJob Title: Guest Services AgentJob Summary: We are seeking a highly skilled Guest Services Agent to join our team at Crowne Plaza Phoenix Airport. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Responsibilities:Provide...
-
Guest Service Ambassador
3 weeks ago
Phoenix, Arizona, United States Nothing Bundt Cakes Full timeGuest Service Representative RoleThe Nothing Bundt Cakes Guest Service Representative is the first point of contact for our guests, creating a warm and welcoming environment that showcases our brand's values and commitment to excellence.Key Responsibilities:Promptly greet guests with genuine warmth and helpful enthusiasm, following the Sweet Steps of Service...
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Papillon Airways, Inc Full timeJob SummaryPapillon Airways, Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for ensuring a seamless guest experience from check-in to departure. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset...
-
Customer Service Representative
3 weeks ago
Phoenix, Arizona, United States PILOT Full timeJob SummaryPilot Company is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing fast, friendly, and clean service to our guests.Key ResponsibilitiesProvide excellent guest serviceMaintain inventoryOperate cash registersMaintain the overall appearance and cleanliness...
-
Part Time Hotel Attendant
4 weeks ago
Phoenix, Arizona, United States Hyatt Hotels Corporation Full timeJob Summary:As a Guest Request Attendant at Royal Palms Resort and Spa, you will be responsible for fulfilling guest requests, assisting with luggage, and making deliveries in guest rooms in a timely manner. This role requires good communication skills and the ability to pull and push heavy loads. You will work in both indoor and outdoor environments and...
-
Guest Services Ambassador
4 weeks ago
Phoenix, Arizona, United States AVE by Korman Communities Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at AVE by Korman Communities. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our residents, clients, and guests, ensuring a seamless and memorable experience at our communities.Key...
-
Guest Service Ambassador
4 weeks ago
Phoenix, Arizona, United States Marriott Full timeJob SummaryAs a Guest Service Representative at Marriott, you will be responsible for providing exceptional guest experiences through efficient and friendly service. Your primary focus will be on organizing and processing guest check-ins, check-outs, room reservations, and requests. You will also be responsible for securing payment, verifying and adjusting...
-
Guest Experience Expert
4 weeks ago
Phoenix, Arizona, United States Marriott International Inc Full timeAt Marriott International, we're committed to delivering exceptional guest experiences that leave a lasting impression. As a Guest Experience Expert, you'll play a vital role in creating memorable moments for our guests. Your primary responsibility will be to provide personalized service, ensuring that every guest feels welcome and valued.Key...
-
Area Service Representative
4 weeks ago
Phoenix, Arizona, United States Rug Doctor Full timeOverviewRug Doctor is seeking a responsible and self-motivated Area Service Representative to provide delivery of products and service of display/equipment to established retail accounts. This role requires overnight travel, 1 to 2 nights a month, depending on company needs.Key ResponsibilitiesEnsure rental displays are clean, stocked, and well-maintained at...
-
Automotive Sales and Service Representative
3 weeks ago
Phoenix, Arizona, United States Big Brand Tire & Service Full timeJob OverviewBig Brand Tire & Service is seeking a highly motivated and customer-focused Automotive Sales and Service Representative to join our team. As a Sales and Service Advisor, you will be responsible for providing exceptional customer service, recommending products and services, and adhering to our sales strategy and core values.Key...
-
Guest Service Ambassador
4 weeks ago
Phoenix, Arizona, United States Arizona Grand Resort & Spa Full timeJob Summary:The Guest Service Agent is responsible for providing exceptional guest service and creating a memorable experience for our guests at the Arizona Grand Resort & Spa. This role requires a friendly, efficient, and hospitable approach to guest check-in and check-out, as well as providing information about resort activities and attractions.Key...