Guest Service Ambassador
1 week ago
Job Summary:
The Guest Service Agent is responsible for providing exceptional guest service and creating a memorable experience for our guests at the Arizona Grand Resort & Spa. This role requires a friendly, efficient, and hospitable approach to guest check-in and check-out, as well as providing information about resort activities and attractions.
Key Responsibilities:
- Greet guests with a warm welcome and provide clear, concise information about resort amenities and services.
- Check guests in and out, ensuring accuracy and efficiency.
- Assist guests with inquiries and resolve issues in a timely and professional manner.
- Provide information about local attractions and activities, and make recommendations to enhance the guest experience.
- Maintain a clean and organized workspace, and adhere to resort standards and policies.
Requirements:
- High school diploma or equivalent required.
- Customer service experience preferred, with a focus on hospitality and front desk operations.
- Ability to work in a fast-paced environment and multitask with ease.
- Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
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