Administrative Support Specialist

1 month ago


Norfolk, Virginia, United States Five Star Senior Living Full time
About the Role

We are seeking an experienced Administrative Assistant to join our team at Five Star Senior Living. As a key member of our staff, you will work closely with the Executive Director to manage day-to-day functions and serve as a liaison between the facility and the outside community.

Key Responsibilities
  • Communication
    • Respond to incoming calls with a strong customer service approach, ensuring that callers receive the necessary information to move forward.
    • Provide information about residence and services when the Executive Director is unavailable.
    • Greet and assist visitors, including potential residents, sponsors, job applicants, and community leaders.
    • Maintain and distribute marketing materials to prospective residents, family members, and referral sources.
  • Budgeting and Record Keeping
    • Manage office supplies to maintain adequate par levels within budget.
    • Accurately maintain the petty cash account in accordance with established financial and accounting standards.
    • Maintain personnel and resident files in a confidential and orderly fashion, adhering to HIPAA guidelines.
Requirements
  • High School diploma or equivalent.
  • Excellent interpersonal, written, and verbal communication skills.
  • Organizational skills to effectively manage competing priorities.
  • Ability to communicate effectively in an interdisciplinary care setting.
  • Familiarity with scheduling and communication software.


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