Client Support Specialist

2 weeks ago


Greenville, South Carolina, United States Safe Harbor Full time
Job Summary

Safe Harbor is seeking a compassionate and skilled Client Support Specialist to join our team. As a Client Support Specialist, you will provide direct services to survivors of domestic abuse and their children in our shelter, ensuring their day-to-day needs are met. This includes supporting the shelter team in creating a welcoming environment and ensuring trauma-informed practices are followed.

Key Responsibilities
  • Receives and processes intake calls from survivors and accepts clients into shelter.
  • Facilitates new clients through intake procedures, explains procedures of the household, prepares necessary documentation and photographs for client records.
  • Ensures that the basic needs (food, clothing, medical assistance, etc.) of all clients in the shelter are met.
  • Maintains the client documentation and database for all incidents relating to clients by accurately entering data into a computer system in a timely and efficient manner.
  • Assists in maintaining a clean shelter and performs other household contributions as needed.
  • Assists in planning and executing client events, as well as other shelter projects.
  • Maintains annual victim service provider hours and attends training.
  • Provides coverage for shelter. Will be assigned a home-based location and asked to cover other locations as needed.
Requirements
  • High school diploma or equivalent required.
  • Must be physically capable to lift up to 50 lbs., navigate stairs and perform all tasks related to this position.
  • Maturity, flexibility, and interpersonal skills necessary to work in a crisis-oriented, stressful environment is essential.
  • Bilingual skills preferred with consideration for additional compensation.


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