IT Support Specialist

2 days ago

Greenville, South Carolina, United States Courser Inc Full time
About the Role

We are seeking a skilled IT Support Specialist to join our team at Courser Inc. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting assistance to users experiencing issues with computer systems, software, hardware, or network-related problems.

Key Responsibilities
  • Respond to customer queries via phone, email, or chat in a timely and professional manner.
  • Diagnose and resolve hardware, software, and network issues by providing step-by-step solutions.
  • Assist with troubleshooting and repairing desktop computers, laptops, printers, and mobile devices.
  • Guide users through installing applications and computer peripherals.
  • Log, track, and manage incidents and service requests using a help desk ticketing system.
  • Prioritize and escalate issues to higher-level IT staff when necessary.
  • Follow up on outstanding tickets to ensure timely resolution and client satisfaction.
  • Provide user training on common software, tools, and best practices.
  • Assist users with password resets, access requests, and general inquiries about IT services.
  • Document procedures and troubleshooting guides for internal use.
  • Monitor systems and networks for potential issues or outages.
  • Assist in regular system maintenance, updates, and patches to ensure smooth operation.
  • Perform basic system and server checks as part of routine support activities.
  • Work with other IT team members to address complex issues.
  • Collaborate with third-party vendors or support teams when external assistance is required.
Requirements
  • 1-3 years' experience in IT with a focus on supporting Microsoft products.
  • Display a positive attitude and initiative as well as the ability to solve problems without supervision.
  • Possess excellent phone etiquette, written and verbal communication skills including experience with technical documentation.
  • Ability to prioritize and multi-task while accurately tracking time using PTG's ERP system.
  • CompTIA or Microsoft certifications preferred.
What We Offer

At Courser Inc, we prioritize our employees' personal and professional development, offering best-in-class training, mentorship, and opportunities for growth through our self-promotion paths.

We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights:

  • Competitive benefits package, including medical, dental, vision, and life insurance.
  • 401k match.
  • Unlimited Approved PTO after one year (2 weeks your first year).
  • 10 Holidays including your Birthday and a Floating Holiday.
  • Gym reimbursement.
  • Amazon Prime reimbursement.
  • 40 Hours for Volunteer Time.
  • Paid Maternity and Paternity leave.
  • Paid certifications.
  • Learning and development programs.

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