Customer Support Center Specialist

2 weeks ago

Clearwater, United States BayCare Health System Full time
Position Overview:

At BayCare Health System, we take pride in being a leading employer in the Tampa Bay region. Our extensive network includes numerous community hospitals, a long-term acute care facility, home health services, outpatient centers, and a vast number of healthcare professionals.

With a dedicated workforce of over 30,000 individuals, we foster a progressive culture rooted in trust, dignity, respect, responsibility, and clinical excellence.


Role Summary:


This position is accountable for both administrative tasks and marketing support within the system. The individual will serve as the primary contact for all marketing initiatives and physician referral activities associated with BayCare Health System.

The role involves managing inbound and outbound communications through various channels, including telephone, web platforms, and email, to effectively promote service lines, facilitate physician referrals, manage registrations, and coordinate community events. Additionally, the position entails addressing direct mail inquiries and executing text messaging marketing campaigns.

The successful candidate will swiftly assess customer needs and cross-promote additional services throughout the healthcare system. A thorough understanding of marketing initiatives and available resources is essential, while maintaining confidentiality in all interactions.

This role supports BayCare Health System by addressing incoming requests from team members and the community, ensuring their needs are met or directing them to the appropriate department. Responsibilities also include scheduling patient appointments and assisting with inquiries, along with other marketing and non-marketing tasks as assigned.


Minimum Qualifications:

Required Skills:
  • Strong active listening and verbal/written communication abilities
  • Capability to multitask across systems while engaging with customers and documenting interactions accurately
  • Proficiency in MS Office Suite (Word, Outlook, Excel)
  • Ability to manage escalated calls with professionalism and patience
  • Understanding of operational concepts and procedures, exercising sound judgment
  • Typing speed of 40-45 WPM with minimal errors

Preferred Skills:
  • Bilingual proficiency in Spanish and English (reading, writing, speaking)
  • Familiarity with the healthcare and managed care sectors

Education Requirements:
  • Essential: High School Graduate or Equivalent (GED)

  • Nonessential: Associate's Degree in a related field

Experience Requirements:
  • Essential: Experience in Call Center and Customer Service roles
  • Nonessential: Background in Healthcare and Managed Care

Work Environment:

This position is based at BayCare Health System, within the Customer Service department. The role is classified as full-time and is not exempt from overtime regulations. The standard working hours are from 10 AM to 6:30 PM, with occasional weekend work required.

Remote Work: This position allows for remote work.

BayCare Health System is an Equal Opportunity Employer, committed to providing opportunities for Veterans and individuals with disabilities.

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