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Lead Customer Support Specialist
2 months ago
Trulieve: Committed to Patient Care
At Trulieve, we are dedicated to enhancing the lives of our patients through compassionate service and high-quality products. Our mission is to provide relief to those in need, ensuring they receive the best care possible.
As a pivotal member of our customer service team, the Senior Customer Service Representative plays a crucial role in addressing customer inquiries and resolving escalations. This position not only assists customers but also supports fellow representatives by providing guidance and answering procedural questions.
Key Responsibilities:
- Deliver exceptional customer experiences, focusing on understanding and meeting their needs.
- Educate clients and team members about our products, pricing, and ongoing promotions.
- Facilitate order placements for both delivery and pickup, ensuring accuracy and efficiency.
- Document all customer interactions clearly for future reference and quality assurance.
- Work collaboratively with the team to identify training needs based on customer feedback and interactions.
- Analyze patient complaints and escalations to enhance service delivery and customer satisfaction.
- Regularly review and stay updated on departmental policies and procedures.
Qualifications:
- Minimum of one year of experience in a customer service role.
- Previous experience in a call center environment is advantageous.
- Bilingual candidates, particularly in Spanish, are encouraged to apply.
Physical Requirements:
Candidates must be able to lift and move items weighing at least 25 lbs. and maintain effective communication across various platforms.
Trulieve is an equal opportunity employer and promotes a drug-free workplace. We offer a comprehensive benefits package, including paid time off, to support our employees' well-being.
For more information about our company and values, please visit our website.
