Customer Experience Specialist
4 weeks ago
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
**The Customer Experience Specialist is responsible for:**
+ Supporting all processes to assessing, measuring and communicating the customer experience within their assigned region.
+ Works collaboratively with local leadership and with system level customer experience leadership to fully understand best practices to achieve sustainable results.
+ This is accomplished through applying proven best practice improvement strategies and methodologies, and collaborating with leaders at each site.
+ Responsible for partnering with local leaders to conduct patient experience meetings and discuss current performance and focused tactics for improving organizational outcomes.
+ Will be a service excellence expert and will have a direct accountability for partnering with leadership to improve customer experience.
+ Responsible for maintaining effective collaborative relationships with all levels of staff and leadership.
+ Partnering with quality and performance improvement to deploy unit-based practices and guiding principles that result in ensuring a consistent extraordinary experience for patients and family.
+ Meets regularly with leaders to discuss customer experience and acts as the subject matter expert in interpreting and contextualizing survey data.
+ Ability to work independently and/or in a collaborative environment.
+ Collaborates in the planning, developing and organizing of processes designed to build extraordinary customer experience.
+ Provides support, guidance and mentoring when identifying problems and making recommendations for areas of opportunity.
+ Works closely with leadership to ensure continuous improvement of the customer experience
**Requirements:**
+ Bachelor's Degree: Business, Healthcare, or Related Field
+ 5 years in project management or 5 years in performance/process improvement in service excellence.
+ Preferred experience be in a healthcare related industry and familiar with CMS patient experience survey process and methodology.
+ Preferred Certification & Licensure is CPXP certification.
**Location:** **BayCare System Office - West Building; Clearwater, FL**
**Status:** **Full Time, Exempt: Yes**
**Shift Hours:** **8:00AM - 5:00PM**
**Weekend Work:** **None**
**On Call:** **No**
**How often will this team member be working remotely?** Hybrid
Equal Opportunity Employer Veterans/Disabled
**Position** Customer Experience Specialist
**Location** Clearwater | Business and Administrative | Full Time
**Req ID** null
-
Customer Support Specialist II
1 week ago
Clearwater, United States BayCare Health System Full timeAbout BayCare Health System:BayCare Health System stands as a leading employer in the Tampa Bay region, comprising a network of 16 community hospitals, a long-term acute care facility, home health services, outpatient centers, and a vast array of physicians. Our commitment to a progressive philosophy is anchored in trust, dignity, respect, responsibility,...
-
Customer Service Specialist
1 day ago
Clearwater, United States CW Business Development Full timeJob DescriptionJob DescriptionThe Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization’s development providing customer care to each customer in a personal and individualized...
-
Lead Customer Support Specialist
1 week ago
Clearwater, United States Trulieve Full timeJob Overview"Trulieve: Cultivating Care for Every Patient"Are you passionate about making a difference in the lives of others? At Trulieve, we are dedicated to providing our patients with the relief they deserve through high-quality products and exceptional service. Our mission is to support individuals with serious medical conditions by offering a natural...
-
Customer Communications Specialist
4 weeks ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation...
-
Customer Communications Specialist
3 months ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...
-
Client Experience Specialist
2 months ago
Clearwater, United States Faster Way to Fat Loss Full timeEssential Functions The Client Experience Specialist corresponds through multiple channels of communication in order to answer questions and/or address any concerns our clients, coaches, and/or community members may have. The duties of this role include, but are not limited to, exhibiting in-depth knowledge of client engagement channels, excellent client...
-
Client Experience Specialist
2 months ago
Clearwater, United States Faster Way to Fat Loss Full timeJob DescriptionJob DescriptionEssential FunctionsThe Client Experience Specialist corresponds through multiple channels of communication in order to answer questions and/or address any concerns our clients, coaches, and/or community members may have. The duties of this role include, but are not limited to, exhibiting in-depth knowledge of client engagement...
-
Customer Support Specialist
2 months ago
Clearwater, United States Enumerate Full timeEnumerate is looking for a Customer Support Specialist to join our team Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution? Our team handles email and phone-based tickets, all tracked in the support desk system. We are a unique blend of technology...
-
Business and Customer Support Specialist
2 months ago
Clearwater, United States Pinellas County FL Full timeBusiness and Customer Support Specialist Classification Title:Business Support Specialist 2, C22 Location: 14 South Fort Harrison Avenue, Clearwater, FL Some Remote work after training Do you possess expertise working in a customer service environment dealing with setup and collection of accounts?We have the ideal opportunity waiting for...
-
Customer Engagement Specialist
7 days ago
Clearwater, Kansas, United States Emprise Bank Full timeAt Emprise Bank, our mission revolves around empowering the neighborhoods, businesses, and individuals within our communities to flourish. We take pride in delivering exceptional customer service and innovative products that assist our clients in reaching their aspirations. We are looking for a Customer Engagement Specialist to become a vital member of our...
-
Customer Experience Coordinator
2 months ago
Clearwater, United States TD Bank Group Full timeWe are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Experience Coordinator , Clearwater** 350550BR Retail Banking Customer Service Clearwater , FL February 22, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most...
-
Customer Support Specialist
2 months ago
Clearwater, United States Enumerate Full timeJob DescriptionJob DescriptionEnumerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution? Our team handles email and phone-based tickets, all tracked in the support desk system. We...
-
Customer Success Specialist
6 days ago
Clearwater, United States Clearwater Shower Bath Full timeCustomer Success Specialist - Home Improvement Projects Clearwater Shower Bath is the premier bathroom remodeling specialist serving the greater Tampa Bay Area and Southwest Florida. As a locally owned and operated business, we pride ourselves on delivering unmatched customer service and satisfaction that outshines the larger nationwide chains. At Clearwater...
-
Sales & Customer Support Specialist
1 month ago
Clearwater, United States M*CARBO Full timeJob DescriptionJob Description🌟 Join Team M*CARBO! Your Gateway to a Fulfilling Career in the Firearm Industry! 🌟Job Title: Sales & Customer Support SpecialistLocation: Full-time, In-Person | Mon-Fri, 8:00 am - 4:00 pmWho We Are:M*CARBO is a Veteran-Owned, trailblazing Firearm Parts Manufacturer. We're a powerhouse of innovation and quality, backed...
-
Customer Support Specialist
6 days ago
Clearwater, Florida, United States Frank Winston Crum Insurance Full timeJob DescriptionFrank Winston Crum Insurance is a leading provider of Workers' Compensation and General Liability policies, offering flexible coverage and payment options to meet the diverse needs of businesses.As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional customer service to our policyholders, agents, and...
-
Bilingual Customer Support Specialist
7 days ago
Clearwater, United States Frank Winston Crum Insurance Full timeJob DescriptionJob DescriptionFrankCrum is a Top Workplace!Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 37 states and...
-
Customer Support Specialist
6 days ago
Clearwater, Florida, United States Frank Winston Crum Insurance Full timeJob DescriptionFrank Winston Crum Insurance is a leading provider of Workers' Compensation and General Liability policies, offering flexible coverage and payment options to meet the diverse needs of businesses.As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional customer service to our policyholders, agents, and...
-
Customer Service Representative
1 week ago
Clearwater, United States Burger Monger Full timeBecome a vital part of our operations as a Cash Handling Specialist where your blend of customer service and operational expertise will shine.Process customer orders and manage transactions efficientlyMaintain an organized and welcoming front areaRestock supplies to ensure availabilityRespond to customer inquiries via phoneProvide precise and courteous...
-
Customer Support Specialist
2 weeks ago
Clearwater, United States Stellar Consulting Solutions, LLC Full timeOverview: The primary responsibility of this role is to guarantee adherence to order protocols and enhance customer satisfaction for our clientele. The ideal candidate will engage with various levels and departments relevant to order fulfillment, repairs, sales, product offerings, services, and customer-related inquiries. This position demands a...
-
Server - Dining Experience Specialist
17 hours ago
Clearwater, United States Princess K Investments Full timeJob SummaryWe are seeking a highly skilled and professional Server to join our team at Princess K Investments. As a Server, you will be responsible for delivering exceptional dining experiences to our guests, ensuring that every interaction is memorable and exceeds their expectations.Key ResponsibilitiesProvide Exceptional Service: Greet guests warmly, take...