Current jobs related to Customer Support Center Specialist - Clearwater - BayCare Health System

  • Customer Support Center A...

    5 months ago

    Clearwater, United States LeafedIn Full time

    **Customer Support Center A...** **Job ID:** 15320 **Company:** Trulieve, INC **Location:** Clearwater, FL 33763 (On Top Of The World area) **Salary:** TBD **Number of Vacancy:** 1 **Employment Type:** Contractor **Posted:** 4 days ago **Deadline:** 01 Jan, 2023 **Job Description:** The Customer Support Center Assistant Manager is responsible for ensuring...

  • Customer Support Center Operations Lead

    5 months ago

    Clearwater, United States Leafwire Full time

    ** Customer Support Center Operations Lead** ** | Clearwater, FL, United States** Posted Date 12/19/2021 Description **Job Title:** Customer Support Center Operations Lead - Florida **Department:** Call Center **Reports to:** Call Center Assistant Manager **FLSA Status:** Non Exempt **Salary:** Based on Experience **ROLE SUMMARY** This position is...

  • Business and Customer Support Specialist

    4 months ago

    Clearwater, United States Pinellas County FL Full time

    Business and Customer Support Specialist Classification Title:Business Support Specialist 2, C22 Location: 14 South Fort Harrison Avenue, Clearwater, FL Some Remote work after training Do you possess expertise working in a customer service environment dealing with setup and collection of accounts?We have the ideal opportunity waiting for...

  • Client Support Specialist

    3 weeks ago

    Clearwater, United States TridentCare Full time

    Join a team that makes a difference in patient's lives every day! MUST RESIDE IN THE TAMPA BAY AREA AND BE ABLE TO WORK FROM OUR CLEARWATER OFFICE LOCATION TridentCare is the leading mobile diagnostics company in the nation.We're making a difference in lives of our patients every day! The Client Support Specialist (CSS) is part of the Problem Resolution Team...

  • Client Support Specialist

    2 months ago

    Clearwater, United States TridentCare Full time

    Join a team that makes a difference in patient's lives every day! MUST RESIDE IN THE TAMPA BAY AREA AND BE ABLE TO WORK FROM OUR CLEARWATER OFFICE LOCATION TridentCare is the leading mobile diagnostics company in the nation.We're making a difference in lives of our patients every day! The Client Support Specialist (CSS) is part of the Problem Resolution Team...

  • Customer Support Professional

    1 month ago

    Clearwater, FL, USA, United States Enumerate Full time

    {"h1": "Customer Support Specialist Job Description", "p": "At Enumerate, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing prompt, high-quality support to our customers via phone or Zendesk ticketing system. Your primary responsibilities will include: *...

  • Client Support Specialist

    1 month ago

    Clearwater, United States TridentCare Full time

    Job Title: Client Support SpecialistTridentCare is seeking a highly motivated and detail-oriented Client Support Specialist to join our Problem Resolution Team. As a key member of our team, you will provide exceptional support to our field sales organization, ensuring seamless customer interactions and resolving issues in a timely manner.Key...

  • Vocational Specialist

    4 weeks ago

    Clearwater, Florida, United States Mental Health Resource Center Full time

    Job DescriptionMental Health Resource Center is a leading provider of mental health and behavioral health care services in Florida. We are seeking a skilled Vocational Specialist to join our team.Job SummaryThis is an exciting opportunity for an individual who is passionate about providing behavioral health care and social services to individuals in need. As...

  • Customer Communications Specialist

    6 days ago

    Clearwater, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation...

  • Customer Communications Specialist

    5 months ago

    Clearwater, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...

  • Client Support Specialist

    1 month ago

    Clearwater, United States TridentCare Full time

    {"title": "Client Support Specialist", "description": "Problem Resolution ExpertTridentCare is a leading mobile diagnostics company that makes a difference in patients' lives every day. We're seeking a skilled Client Support Specialist to join our Problem Resolution Team (PRT).Key Responsibilities:Support the field sales organization through problem...

  • Customer Support, Americas

    2 months ago

    Clearwater, United States AnyDesk Full time

    About Us AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet. Join us in shaping the future of software technology!What we are looking for: To support us on our mission, we are looking for a motivated,...

  • Client Support Specialist

    3 weeks ago

    Clearwater, United States MobilexUSA Full time

    Job Title: Client Support SpecialistJoin MobilexUSA, a leading mobile diagnostics company, and be part of a team that makes a difference in patients' lives every day.About the Role:The Client Support Specialist will provide exceptional support to our field sales organization, prioritizing client issues and developing strong relationships with clients. This...

  • Business Support Specialist

    1 month ago

    Clearwater, United States Pinellas County FL Full time

    Job Title: Business Support SpecialistPinellas County FL is seeking a highly skilled Business Support Specialist to join our team. As a key member of our Business and Customer Services Division, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Coordinate and process reclaimed water and new...

  • IT Support Specialist

    2 days ago

    Clearwater, United States Digital South Communications I Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Digital South Communications, Inc. As a Help Desk Engineer, you will be responsible for providing technical support to our clients for their IT and VoIP needs.Key Responsibilities:Provide technical support for IT and VoIP-related incidents, requests, and...

  • Client Support Specialist

    1 week ago

    Clearwater, United States TridentCare Full time

    Job DescriptionTridentCare is seeking a highly motivated and organized Client Support Specialist to join our Problem Resolution Team. As a key member of our team, you will provide exceptional customer service and support to our field sales organization, ensuring timely resolution of client issues and maintaining a positive public image of the company.Key...

  • Business Support Specialist

    1 month ago

    Clearwater, United States Pinellas County FL Full time

    Job SummaryWe are seeking a highly skilled Business Support Specialist to join our team at Pinellas County FL. As a key member of our Business and Customer Services Division, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesCoordinate and process reclaimed water and new service requestsManage...

  • Vocational Specialist

    4 weeks ago

    Clearwater, Florida, United States Mental Health Resource Center Full time

    Job DescriptionMental Health Resource Center is a leading provider of mental health and behavioral health care services. We are seeking a dedicated and compassionate Vocational Specialist to join our team.Job SummaryThis is an exciting opportunity for an individual who is passionate about providing support and services to individuals with severe and...

  • Cybersecurity Support Specialist

    3 days ago

    Clearwater, United States GFI Software Full time

    We are seeking a highly skilled Cybersecurity Support Specialist to join our team at GFI Software. The ideal candidate will have a passion for technology and a strong background in IT support.The Technical Support Representative is responsible for providing technical support for VIPRE Antivirus and VIPRE Exchange to end users via phone, email and chat.Key...

  • Client Support Specialist

    2 months ago

    Clearwater, United States PLP Albuquerque Full time

    Wedeliver the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support...

Customer Support Center Specialist

2 months ago

Clearwater, United States BayCare Health System Full time
Company Overview:

At BayCare Health System, we take pride in being a leading employer in the Tampa Bay region. Our extensive network includes 16 community hospitals, a long-term acute care facility, home health services, outpatient centers, and a multitude of physicians.

With the collaboration of over 30,000 dedicated team members, we foster a progressive environment grounded in trust, dignity, respect, responsibility, and clinical excellence.


Position Summary:

This role is essential for providing both administrative and marketing support within our organization. As the primary contact for all marketing initiatives and physician referral activities, you will play a crucial role in our outreach efforts.

Your responsibilities will include managing inbound and outbound communications through various channels such as telephone, website, email, and enterprise web portals. You will promote service lines, facilitate physician referrals, manage registrations, and coordinate community events while also addressing direct mail inquiries and text messaging marketing initiatives.

It is vital to quickly assess customer needs and effectively cross-promote additional services across our healthcare system. You will utilize your comprehensive understanding of our marketing strategies and available resources while ensuring confidentiality in all interactions.

Additionally, you will support BayCare Health System by responding to incoming requests from team members and the community, assisting with their inquiries, and directing them to the appropriate departments. Responsibilities also include scheduling patient appointments and performing other marketing and non-marketing tasks as assigned.


Minimum Qualifications:

Required Skills:
- Proficient active listening and strong verbal and written communication skills.
- Ability to multitask across systems while engaging with customers and documenting interactions accurately.
- Proficiency in MS Office (Word, Outlook, Excel).
- Capability to manage escalated calls with professionalism and patience.
- Understanding of operational concepts and procedures, utilizing sound judgment.
- Typing speed of 40-45 WPM with less than 2 errors.

Preferred Skills:
- Bilingual proficiency in Spanish and English (reading, writing, and speaking).
- Familiarity with the healthcare and managed care sectors.


Education Requirements:

Essential:
- High School Graduate or Equivalent (GED).

Nonessential:
- Associate's Degree.


Experience Requirements:

Essential:
- Experience in Call Center and Customer Service roles.

Nonessential:
- Experience in Healthcare and Managed Care settings.


Work Environment:

This position is based within the BayCare Health System framework, offering full-time employment with a non-exempt status. The standard shift hours are from 10 AM to 6:30 PM, with occasional weekend work required. Remote work is a consistent aspect of this role.

BayCare Health System is an Equal Opportunity Employer, committed to hiring veterans and individuals with disabilities.