Customer Support Specialist

2 months ago

Clearwater, United States Enumerate Full time
Job DescriptionJob Description

Enumerate is looking for a Customer Support Specialist to join our team 

Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution? 

Our team handles email and phone-based tickets, all tracked in the support desk system. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional from the ground up. You will learn about property management, HOAs, a top performing accounting software, and much more 

This is a full-time hourly role, joining a supportive and collaborative teams in our Clearwater, Florida or Knoxville, TN offices, while also being hybrid eligible. Salary range is 40-45k, depending on experience.

***Please note, this is an 'evergreen' position: we are continuously seeking qualified candidates for this role to support our ongoing growth. Applications are welcome at any time, and we will review them as opportunities become available. 

Who will love this job

  • Someone who is a customer service trail blazer 

  • Someone who loves learning and explaining complex systems  

  • Someone who loves a variety of situations and making people’s lives easier 

What you’ll do 

  • Provide prompt, high-quality support.  

  • Answering customer questions in a timely and accurate manner via phone or Zendesk ticketing system. 

  • Giving solutions advice and guiding customers through the features and functions of a product. 

  • Uses excellent communication skills to deal with difficult situations and finds effective solutions to customer inquiries.  

  • Keeping a good working relationship with customers. 

  • Working in collaboration with other staff members to ensure that all company rules and regulations are consistently followed. 

  • Assessing customers and communicating their feedback on the products with peers and leadership. 

  • Ensuring appropriate customer follow-up to ensure that their technical problems are resolved. 

  • Other duties as assigned.  

You should have 

  • Required: 2 years experience in a contact center environment 

  • Preferred: proficiency in Microsoft Office and ZenDesk 

  • Preferred: experience with accounting and/or property management terminology  

  • Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques  

  • Proven multitasker able to work in an omnichannel environment 

  • Independent problem solver, a mindset for troubleshooting  

  • Able to work in the US without sponsorship 

Why Enumerate:

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.

Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate.

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