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Customer Service Specialist I

2 months ago

Alexandria, Virginia, United States STATE DEPARTMENT FEDERAL CREDIT UNION Full time
Job Overview

REMOTE POSITION

Recognized for excellence, the State Department Federal Credit Union (SDFCU) is committed to fostering exceptional opportunities and professional growth. With a strong foundation in Alexandria, Virginia, and assets exceeding $2.4 billion, we attribute our success to our dedicated team members.

At SDFCU, we prioritize attracting and retaining top talent to ensure our ongoing success. Our tradition of outstanding service extends to both our members and our employees. Through extensive internal training and workshops, we cultivate professional strengths and provide numerous opportunities for career advancement. Are you prepared to become part of our dynamic organization? We offer competitive salaries, comprehensive Health, Dental, and Vision insurance within the first 30 days of employment, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Advantages of Working at SDFCU Include:

Diversity and Inclusion: Work in an environment that values and respects all team members.

Paid Holidays: Enjoy 12 paid holidays annually, including your birthday.

Flexible Work Options: Potential remote work options following the introductory period.

Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.

Tuition Reimbursement: Support for your ongoing education and career development.

Commute/Parking Incentives: Financial incentives for your daily commute.

Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.

Gym Reimbursement: Stay healthy with our gym membership reimbursement program.

Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

We are currently seeking a full-time Customer Service Specialist I to join our Call Center team. The ideal candidate must be reliable, capable of multitasking, and possess strong communication and interpersonal skills. A self-motivated team player is essential in this dynamic and challenging work environment. The incumbent will demonstrate excellent phone etiquette, exceptional service skills, and the ability to identify member needs to recommend and sell SDFCU products and services that align with those needs. This role operates in a fast-paced, goal-oriented environment with production, service, and sales targets set on a weekly, monthly, and annual basis. The successful candidate will be able to work independently and collaboratively to meet and exceed personal and departmental objectives.

Required Skills and Competencies:

  1. One year of customer service experience with proven sales and service skills.
  2. High School Diploma or equivalent.
  3. Ability to manage a high volume of inbound calls efficiently.
  4. Professional phone manner and clear speaking voice.
  5. Effective oral communication skills, with demonstrated listening abilities.
  6. Resourcefulness and analytical skills.
  7. Proficiency in a Windows software environment.
  8. Typing accuracy of 35 w.p.m. desired.
  9. Effective writing skills with attention to grammar and composition.
  10. Strong organizational and time management skills.

Work Setting:

  • Remote: Work-at-Home

Schedule:

  • Monday to Friday
  • Weekends as needed