Customer Service Representative

4 weeks ago


Alexandria, Virginia, United States ECI Consulting Group Full time

We are seeking a highly skilled Customer Service Trainee to join our team at ECI Consulting Group. As a key member of our client-facing team, you will be responsible for delivering exceptional service to our clients across various industries.

Key Responsibilities:
  • Provide high-quality service to clients through effective communication and problem-solving skills.
  • Manage daily client sales transactions and inquiries accurately, adhering to established deadlines and procedures.
  • Maintain client confidentiality at all times, upholding the highest standards of professionalism.
  • Research, follow-up, and resolve client inquiries and problems through collaboration with clients, customers, and product specialists.
  • Communicate clearly and professionally with staff, ensuring timely and effective resolution of client issues.
  • Identify cross-sell opportunities and escalate to our sales team and product partners to close or provide advice to clients.
Our Company Values:
  • Leadership: We prioritize our team's success, putting their needs before our own personal gain.
  • Honesty: Trust is built on honesty, and we expect our team members to uphold this value in all interactions.
  • Growth: We measure growth by the tenacity in someone's work ethic, guaranteeing outstanding outcomes.
  • Professional Development: We commit to excellence, recognizing that quality of life is directly proportional to our commitment to excellence.
Essential Skills:
  • Clear written and verbal communication skills.
  • Strong relationship management skills.
  • Ability to adapt to a rapidly changing business and technology environment, utilizing available tools and resources to service clients efficiently.
  • Business acumen in the marketing, sales, and client relations field is preferred.
  • Understanding and compliance with applicable regulations and standard operational procedures.
  • Ensuring all sales transactions are executed properly and meet compliance guidelines.


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