Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused Member Service Representative I to join our team in Old Town Alexandria. As a key member of our Call Center, you will be responsible for providing exceptional service to our members, handling a high volume of inbound calls, and identifying opportunities to sell SDFCU products and services.
Key Responsibilities:
- Provide exceptional customer service to members via phone, email, and in-person interactions
- Handle a high volume of inbound calls efficiently and effectively
- Identify member needs and recommend SDFCU products and services to meet those needs
- Meet and exceed personal and departmental goals for sales, service, and production
Requirements:
- One year customer service experience with proven sales and service skills
- High School Diploma or equivalent
- Ability to handle a high volume of inbound calls efficiently
- Professional phone manner and good, clear speaking voice
- Ability to communicate effectively orally and in writing
Work Environment:
- Remote: Work-at-Home
- Monday to Friday
- Weekends as needed
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Comprehensive training and development programs
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