Customer Service Representative

2 weeks ago


Alexandria, Virginia, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving concerns in a timely and professional manner.
  • Build trust relationships with customers, understanding their needs and presenting relevant products and services.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales goals, maintaining a high level of product knowledge and staying up-to-date on company promotions and initiatives.
  • Assist with inventory management, including stocking shelves, setting up displays, and maintaining a clean and organized store environment.
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping experience.
  • Collaborate with colleagues to achieve sales goals and support store operations.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least one year of experience in a customer-facing role, preferably in retail or sales.
  • Ability to read, write, and communicate effectively in English and Spanish.
  • Valid driver's license and reliable transportation.
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally.
Preferred Qualifications
  • Previous experience working in a delivery, retail, or customer service position.
  • Valid, unrestricted driver's license.
  • High school diploma or GED.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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