Senior Solution Architect

4 days ago

San Mateo, California, United States Freshworks Full time

About Freshworks

Freshworks is a leading provider of cloud-based software solutions that help businesses deliver exceptional customer experiences and drive growth.

Job Summary

We are seeking a highly skilled Senior Solution Engineer to join our team in North America. As a key member of our GTM team, you will be responsible for working closely with our largest Enterprise customers to identify and solve their most critical business problems.

Key Responsibilities

  • Collaborate with customers to understand their business needs and develop tailored solutions using our comprehensive product portfolio.
  • Support the sales team by taking a consultative role in customers' solution evaluation process.
  • Conduct effective requirements gathering to clearly identify customer problems and develop solutions that meet their needs.
  • Develop a thorough understanding of the Freshworks product portfolio and apply this knowledge to solve customer problems.
  • Articulate the value of Freshworks solutions to a variety of audiences, including customer service leaders, Sales leaders, and senior IT management.
  • Develop and execute a technical sales strategy to secure a technical and functional win.
  • Be a trusted partner to our customers and help them feel comfortable with proposed solutions.
  • Evangelize a refreshing user experience on the Freshworks platform.

Requirements

  • 3-5 years experience as a Sales Engineer/Solution Engineer within an enterprise software organization.
  • Experience working on complex sales cycles in Mid-Market and Enterprise business segments.
  • Experience in selling CRM, Customer Service, IT service management or other related technologies.
  • Experience working with large and complex datasets, ability to quickly comprehend, tie together and utilize fragmented and often low quality data/sources for compelling custom content.
  • Knowledge of SaaS business model, SaaS technologies, and related applications.
  • Capable of working on a cross-functional team to solve business & tech problems.
  • Solid verbal, written, presentation and interpersonal communication skills.
  • Proven time management skills in a dynamic sales environment.
  • A Bachelor's degree is required. in Information Systems or Computer Science is nice to have.
  • Highly driven individual with an execution focus and a strong sense of urgency.
  • Self-directed and resourceful / entrepreneurial experience and attitude.

Additional Information

This role is based in the San Mateo area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package
$105,000 - $150,000 USD Base Salary + Variable Compensation (where applicable)

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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