Front Desk Associate

6 days ago


Dumfries, Virginia, United States The Rose Gaming Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Rose Gaming Resort. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Customer Service: Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Greet and register guests, coordinate with the housekeeping department, and handle cash and credit card transactions.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure a smooth and efficient operation.
  • Problem-Solving: Resolve small issues and concerns that may arise during a guest's stay, ensuring their satisfaction and loyalty to The Rose Gaming Resort.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred, with a focus on front desk operations.
  • Skills: Excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
  • Certifications: Virginia Racing Commission License and a valid driver's license with a minimum of three years of driving experience.
Working Conditions

The Front Desk Clerk will work in a fast-paced environment, with frequent interactions with guests and colleagues. The ability to lift, push, and pull up to 25-50 pounds is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.



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