Service Support Specialist
1 week ago
Job Overview
The Technical Assistance Associate plays a crucial role in supporting Service Technicians during repair operations. This position involves transporting essential components and materials necessary for the completion of service tasks, conducting inventory checks, and providing various forms of assistance as required.
Key Responsibilities and Skills Required
Primary Duties:
Accompanies or meets with Technicians at designated sites to provide support during service calls. Adheres to the instructions given by Service Technicians to aid in the repair process, which may include physical assistance with equipment and tools. Delivers parts and supplies to Technicians as needed. Engages in inventory management tasks such as conducting cycle counts and handling incoming and outgoing shipments. Completes tasks related to fleet management, including preparing vehicles for new employees, transporting fleet vehicles, conducting inspections, and preparing vehicles for retirement and sale. Performs additional duties as assigned. Job Qualifications: Must possess a valid Driver's License for the state of employment. Must be at least 18 years old. Essential Skills: Capability to physically assist Service Technicians in managing appliances or equipment requiring repair. Flexibility to work varying hours, including overtime when necessary. Ability to handle high-pressure situations and thrive in a fast-paced work environment. Knowledge of safety protocols and equipment to safeguard company and customer assets. Proficient communication skills to interact effectively with Service Technicians and customers. Competence in reading and utilizing reports as required. Proficiency in reading, writing, and speaking English. Familiarity with Quality Management System (QMS) process guidelines. Consistent attendance and punctuality. Strong teamwork skills to achieve high-performance outcomes. Excellent customer service abilities. Openness to change, with the capability to implement changes swiftly and effectively. Ability to represent the company positively in all actions and interactions. Strong communication and listening skills. Physical capability to frequently lift, carry, push, or pull up to 20 lbs, with the ability to occasionally handle up to 100 lbs. Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl. Capability to occasionally reach above shoulder height and type using a keyboard. Must be able to operate an automatic transmission vehicle. Preferred Qualifications: Mechanical aptitude is a plus.Experience Level
0 - 1 Year of Experience
Travel Requirements
Minimal Travel (Less than 5%)
Employment Type
Regular, Full-time
Company Overview
Transformco
Job Function
Repair/Installation
EEO/EOE Statement
Equal Opportunity Employer / Disability / Veteran.
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