Technical Support Supervisor

2 weeks ago


El Paso, Texas, United States Resource Logistics Full time
Job Title: Desktop Support

Location: El Paso, TX, USA

Mode: Contract (6+ Months) (Day 1 Onsite)

Rate: $22/hr. on W2 (No Benefits)

Key Responsibilities:
  • Oversee a team of Tier 2 Desktop Technicians, focusing on resource management, planning, recruitment, development, training, and performance enhancement. Provide direction and support to ensure organizational objectives are met.
  • Monitor the ticketing system to guarantee compliance with Service Level Agreements (SLA's) and adherence to documentation protocols.
  • Ensure that support processes and standard operating procedures are accurately documented and implemented for the prompt resolution of technical issues.
  • Engage in and lead IT meetings with internal stakeholders and support personnel.
  • Manage inventory of technology assets, including maintaining stock levels of imaged desktops, laptops, and tablets.
  • Escalate incidents to appropriate internal IT teams as necessary.
  • Serve as the primary contact for the team in the absence of the manager, handling escalations, meetings, and daily operations, including on-call responsibilities.
Required Qualifications:
  • Bachelor's degree or equivalent professional experience.
  • Minimum of 2 years in a supervisory role within a technical environment.
  • Proven leadership skills with the capability to guide and motivate others to meet or exceed both individual and organizational goals.
  • Experience in providing support to executive or VIP clientele.
  • Ability to manage technical staff and comprehend as well as escalate technical challenges.
  • Capacity to fulfill scheduled tasks within designated timelines.
  • Must be located in Dallas, TX.
Preferred Qualifications:
  • At least 1 year in a technical lead or team lead position, assisting with recruitment, performance evaluations, and staff coaching.
  • Experience in developing technical documentation and Standard Operating Procedures (SOPs).
  • Previous experience in a supervisory or managerial IT capacity.
  • Relevant technical certifications such as CompTIA, HDI, or Microsoft Certifications.


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