Technical Support Supervisor
2 weeks ago
Location: El Paso, TX, USA
Mode: Contract (6+ Months) (Day 1 Onsite)
Rate: $22/hr. on W2 (No Benefits)
Key Responsibilities:
- Oversee a team of Tier 2 Desktop Technicians, focusing on resource management, planning, recruitment, development, training, and performance enhancement. Provide direction and support to ensure organizational objectives are met.
- Monitor the ticketing system to guarantee compliance with Service Level Agreements (SLA's) and adherence to documentation protocols.
- Ensure that support processes and standard operating procedures are accurately documented and implemented for the prompt resolution of technical issues.
- Engage in and lead IT meetings with internal stakeholders and support personnel.
- Manage inventory of technology assets, including maintaining stock levels of imaged desktops, laptops, and tablets.
- Escalate incidents to appropriate internal IT teams as necessary.
- Serve as the primary contact for the team in the absence of the manager, handling escalations, meetings, and daily operations, including on-call responsibilities.
- Bachelor's degree or equivalent professional experience.
- Minimum of 2 years in a supervisory role within a technical environment.
- Proven leadership skills with the capability to guide and motivate others to meet or exceed both individual and organizational goals.
- Experience in providing support to executive or VIP clientele.
- Ability to manage technical staff and comprehend as well as escalate technical challenges.
- Capacity to fulfill scheduled tasks within designated timelines.
- Must be located in Dallas, TX.
- At least 1 year in a technical lead or team lead position, assisting with recruitment, performance evaluations, and staff coaching.
- Experience in developing technical documentation and Standard Operating Procedures (SOPs).
- Previous experience in a supervisory or managerial IT capacity.
- Relevant technical certifications such as CompTIA, HDI, or Microsoft Certifications.
-
Technical Support Supervisor
2 weeks ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Technical Support Supervisor Location: El Paso, TX, USA Mode: Contract (6+ Months) (Day 1 Onsite) Rate: $22/hr. on W2 (No Benefits) Key Responsibilities: Leads a team of Tier 2 Desktop Support Technicians, overseeing resource allocation, recruitment, training, and performance management. Provides mentorship and assistance to ensure...
-
Technical Support Supervisor
2 weeks ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Desktop Support Location: El Paso, TX, USA Mode: Contract (6+ Months) (Day 1 Onsite) Rate: $22/hr. on W2 (No Benefits) Key Responsibilities: Oversee a team of Tier 2 Desktop Technicians, focusing on resource management, planning, recruitment, development, training, and performance coaching. Provide direction and support to ensure...
-
Technical Support Supervisor
2 weeks ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Desktop Support Location: El Paso, TX, USA Mode: Contract (6+ Months) (Day 1 Onsite) Rate: $22/hr. on W2 (No Benefits) Key Responsibilities: Oversee a team of Tier 2 Desktop Technicians, focusing on resource management, planning, recruitment, training, and performance enhancement. Provide direction and support to ensure organizational...
-
Technical Support Specialist
5 days ago
El Paso, Texas, United States CompuCom Systems Inc Full timeJob SummaryCompuCom Systems, Inc. is seeking a highly skilled Field Service Technician II to provide unparalleled technical support for our national home improvement retail client. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving IT/Data problem tasks for our clients.Key ResponsibilitiesProvide...
-
Technical Support Specialist
1 week ago
El Paso, Texas, United States GovCIO Full timePosition OverviewGovCIO is seeking a dedicated Technical Support Specialist to assist clients at ARPA-H.Key Responsibilities- Provide program assistance as an IT Helpdesk Technician for ARPA-H.- Deliver exceptional customer service and prompt resolution of technical issues through various channels including chat, email, and in-person support.- Support Tier 1...
-
Technical Support Specialist
1 week ago
El Paso, Texas, United States GovCIO Full timePosition OverviewGovCIO is seeking a dedicated Technical Support Specialist to provide assistance to clients at ARPA-H.Key Responsibilities- Deliver exceptional customer service and prompt resolution of technical challenges through various communication channels including chat, email, and in-person support.- Assist with Tier 1 on-site setup, implementation,...
-
Technical Support Specialist
2 weeks ago
El Paso, Texas, United States AA2IT Full timePosition Overview: We are seeking a dedicated Technical Support Specialist to join our team at AA2IT. This role involves managing service requests and coordinating tasks with clients effectively. Key Responsibilities: Organize and prioritize job orders to ensure timely completion. Conduct scheduled service tasks and manage inventory of parts. Essential...
-
Technical Support Specialist
2 weeks ago
El Paso, Texas, United States GovCIO Full timePosition OverviewGovCIO is seeking a dedicated Technical Support Specialist to assist clients at ARPA-H.Key Responsibilities- Provide program assistance as a Service Desk Technician for ARPA-H.- Deliver exceptional customer service and prompt resolution of technical issues through various channels including chat, email, and on-site support.- Support Tier 1...
-
Desktop Support Specialist
3 days ago
El Paso, Texas, United States Desktop & Depot Support Full timeJob Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in El Paso, Texas. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...
-
Desktop Support
2 months ago
El Paso, Texas, United States Arthur Grand Technologies Inc Full timeCompany DescriptionArthur Grand Technologies ) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who...
-
Mammography Department Supervisor
2 days ago
El Paso, Texas, United States University Medical Center of El Paso Full timeJob SummaryThe Mammography Department Supervisor at University Medical Center of El Paso is responsible for overseeing the operational aspects of the Mammography department, ensuring efficient performance of patient exams, and collaborating with Imaging Department Supervisors, Medical Director of Mammography, and Director of Diagnostic Imaging Services to...
-
Aircraft Maintenance Technician
2 weeks ago
El Paso, Texas, United States Sirius Technical Services, Inc. Full timeAircraft Maintenance TechnicianCompany: Sirius Technical Services, Inc.Job Category: AerospaceJob Overview:Sirius Technical Services, Inc. is seeking a skilled Aircraft Maintenance Technician to join our team. This role involves a long-term contract position where the technician will be responsible for ensuring the airworthiness of aircraft through...
-
Construction Materials Testing Specialist
2 weeks ago
El Paso, Texas, United States Atlas Technical Consultants Full timePosition Overview Atlas Technical Consultants stands as a premier entity in civil engineering, materials evaluation, and geotechnical advisory services, catering to a wide array of environmental, industrial, and infrastructure development projects. With a robust workforce exceeding 3,500 and a vast network of 140 offices nationwide, Atlas is committed to...
-
Heavy Equipment Maintenance Supervisor
3 days ago
El Paso, Texas, United States Technica LLC Full timeJob SummaryTechnica LLC is seeking a highly skilled and experienced Heavy Equipment Maintenance Supervisor to lead our team in managing the maintenance and repair of our heavy equipment fleet. As a key member of our operations team, you will be responsible for ensuring the efficient and effective maintenance of our equipment, as well as providing technical...
-
Laboratory Supervisor
2 weeks ago
El Paso, Texas, United States Marathon Petroleum Corporation Full timeYour next career opportunity is here At Marathon Petroleum Corporation, we strive to create an inclusive workplace that values innovation, diverse viewpoints, and the development of our employees while promoting a collaborative team atmosphere.The Laboratory Supervisor is responsible for managing daily operations within the Refinery Laboratory. This role...
-
Maintenance Supervisor
2 days ago
El Paso, Texas, United States Mohawk Industries Inc Full timeAbout the RoleThe Maintenance Supervisor is a key leadership position within Mohawk Industries, Inc. that oversees the maintenance activities for building and property maintenance, as well as the safe and efficient operation of building services for the Company facility.Key ResponsibilitiesSupervise and Coordinate Departmental Functions: Oversee the...
-
Technical Service Desk Engineer
5 days ago
El Paso, Texas, United States Tietoevry Full timeJob SummaryWe are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team at Tietoevry.This entry-level position is ideal for recent graduates looking to start their careers in IT support.Key ResponsibilitiesFirst Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via various...
-
IT Support Specialist
5 days ago
El Paso, Texas, United States GovCIO Full timeJob SummaryGovCIO is seeking a highly skilled IT Support Specialist to join our team. As a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities• Provide technical support and troubleshooting for a variety of hardware and software issues• Assist...
-
Lead Imaging Services Supervisor
2 weeks ago
El Paso, Texas, United States Las Palmas Medical Center Full timePosition OverviewWelcomeAre you seeking a workplace that champions diversity and inclusivity? Join us at Las Palmas Medical Center as our Lead Imaging Services Supervisor and discover the true essence of being part of the HCA Healthcare family.Employee BenefitsLas Palmas Medical Center provides a comprehensive rewards package designed to enhance the health,...
-
THAAD Maintenance Supervisor
1 day ago
El Paso, Texas, United States ITC Defense Corp. Full timeJob SummaryITC Defense Corp. is seeking a highly skilled THAAD Maintenance Supervisor to join our team. As a key member of our Contract Logistics Support team, you will be responsible for supervising, planning, coordinating, and directing the performance of a team in direct support of the Missile Defense Agency.Key ResponsibilitiesCoordinate all contract...