Desktop Support
1 month ago
Company Description
Arthur Grand Technologies ) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years.
We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.
Job Description
Job Title: Desktop Support
Location: El Paso, TX
Mode : Contract (6+ Months)
Primary Responsibilities:
- Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved
- Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed
- Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
- Participates in and facilitates IT meetings with internal customers and other support staff
- Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
- Escalates incidents to proper internal IT teams as needed
- Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
Required Qualifications:
- Undergraduate degree or equivalent experience.
- 2+ years of supervisor experience in a technical setting
- Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
- Experience supporting executive or VIP level customers
- Ability to supervise technical staff and understand and escalate technical issues
- Ability to meet scheduled task requirements within assigned deadlines
Preferred Qualifications:
- 1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staff
- Experience creating technical documentation and Standard Operating Procedures (SOPs)
- Previous experience in a supervisory or manager type IT role
- Technical certifications including CompTIA, HDI, or Microsoft Certifications
Thanks,
Afrah Faiza
Arthur Grand Technologies Inc
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Additional Information
All your information will be kept confidential according to EEO guidelines.
-
Technical Support Supervisor
6 days ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Desktop Support Location: El Paso, TX, USA Mode: Contract (6+ Months) (Day 1 Onsite) Rate: $22/hr. on W2 (No Benefits) Key Responsibilities: Oversee a team of Tier 2 Desktop Technicians, focusing on resource management, planning, recruitment, development, training, and performance enhancement. Provide direction and support to ensure...
-
Technical Support Supervisor
6 days ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Desktop Support Location: El Paso, TX, USA Mode: Contract (6+ Months) (Day 1 Onsite) Rate: $22/hr. on W2 (No Benefits) Key Responsibilities: Oversee a team of Tier 2 Desktop Technicians, focusing on resource management, planning, recruitment, development, training, and performance coaching. Provide direction and support to ensure...
-
Technical Support Supervisor
6 days ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Desktop Support Location: El Paso, TX, USA Mode: Contract (6+ Months) (Day 1 Onsite) Rate: $22/hr. on W2 (No Benefits) Key Responsibilities: Oversee a team of Tier 2 Desktop Technicians, focusing on resource management, planning, recruitment, training, and performance enhancement. Provide direction and support to ensure organizational...
-
Technical Support Supervisor
6 days ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Technical Support Supervisor Location: El Paso, TX, USA Mode: Contract (6+ Months) (Day 1 Onsite) Rate: $22/hr. on W2 (No Benefits) Key Responsibilities: Leads a team of Tier 2 Desktop Support Technicians, overseeing resource allocation, recruitment, training, and performance management. Provides mentorship and assistance to ensure...
-
Technical Support Specialist
17 hours ago
El Paso, Texas, United States GovCIO Full timePosition OverviewGovCIO is seeking a dedicated Technical Support Specialist to assist clients at ARPA-H.Key Responsibilities- Provide program assistance as an IT Helpdesk Technician for ARPA-H.- Deliver exceptional customer service and prompt resolution of technical issues through various channels including chat, email, and in-person support.- Support Tier 1...
-
Technical Support Specialist
19 hours ago
El Paso, Texas, United States GovCIO Full timePosition OverviewGovCIO is seeking a dedicated Technical Support Specialist to provide assistance to clients at ARPA-H.Key Responsibilities- Deliver exceptional customer service and prompt resolution of technical challenges through various communication channels including chat, email, and in-person support.- Assist with Tier 1 on-site setup, implementation,...
-
Technical Support Specialist
6 days ago
El Paso, Texas, United States GovCIO Full timePosition OverviewGovCIO is seeking a dedicated Technical Support Specialist to assist clients at ARPA-H.Key Responsibilities- Provide program assistance as a Service Desk Technician for ARPA-H.- Deliver exceptional customer service and prompt resolution of technical issues through various channels including chat, email, and on-site support.- Support Tier 1...
-
IT Support Specialist
6 days ago
El Paso, Texas, United States Meggitt Full timeCompany Overview: Meggitt is a forward-thinking organization dedicated to delivering innovative solutions in support of our clients' needs. Our commitment to excellence drives us to provide top-tier services across various domains, including network systems and technical support.Position Overview: We are seeking a Junior Computer Systems Analyst to assist in...
-
IT Support Specialist
6 days ago
El Paso, Texas, United States Meggitt Full timeCompany Overview: Meggitt is dedicated to delivering innovative solutions that enhance the capabilities of our clients. Our focus on excellence ensures that we provide top-tier services tailored to meet the needs of our customers.Position Overview: We are seeking a Junior Computer Systems Analyst to provide support for our clients. The ideal candidate will...
-
IT Support Specialist
6 days ago
El Paso, Texas, United States Meggitt Full timeCompany Overview: Meggitt is dedicated to providing innovative solutions that support our clients in the defense sector. Our commitment to excellence is reflected in our ability to deliver high-quality services tailored to meet complex requirements.Position Overview: We are seeking a Junior Computer Systems Analyst to assist our clients effectively. The...
-
Bilingual Customer Support Specialist
6 days ago
El Paso, Texas, United States DISH Network L.L.C Full timeCompany OverviewDISH Network L.L.C has been at the forefront of connectivity innovation for over four decades. Our diverse services encompass satellite television, live streaming, on-demand content, smart home installations, and mobile solutions, as we work towards establishing America's First Smart Network.Our portfolio includes renowned brands such as...
-
El Paso, Texas, United States DISH Network L.L.C Full timeCompany OverviewDISH Network L.L.C, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our extensive portfolio includes satellite television, live streaming, on-demand content, smart home installations, and mobile solutions, as we work towards establishing America's First Smart Network.Our brand lineup...
-
Customer Service Representative
22 hours ago
El Paso, Texas, United States ADP Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Client Support Specialist to join our team at ADP. As a key member of our client support team, you will be responsible for providing exceptional support to our clients, helping them to manage their business using our solutions.Key ResponsibilitiesClient Support: Provide timely and effective...
-
Telecommute Customer Service Agent
1 day ago
El Paso, Texas, United States Answernet Inc Full timeTechnical Support Specialist Role at AnswerNetWork Hours: Must possess flexible availabilityCompensation: $16.00 per hourReports to: AHS General ManagerEmployment Type: Full-timeAbout AnswerNet: AnswerNet is a prominent provider of contact management solutions, operating over 20 centers across the United States and Canada. We cater to more than 10,000...
-
Desktop Support
4 weeks ago
El Paso, United States Resource Logistics Full timeJob Title: Desktop Support Location: El Paso, TX, USA, 79922 Mode : Contract (6+ Months) (Day 1 Onsite) Rate - $22/hr. on W2 (No Benefits) Primary Responsibilities: Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and...
-
Network and Desktop Support
3 weeks ago
El Paso, United States Meggitt Full timeAs a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs...
-
IT Support Specialist
2 months ago
El Paso, United States Messina Talent Advisors Full timeJob DescriptionJob DescriptionThe IT Support Specialist will be responsible for providing comprehensive IT support, including device management through Microsoft Intune, desktop support, and application troubleshooting. This role requires hands-on experience with Microsoft Intune, device management, and providing tier one IT support to ensure employees have...
-
El Paso, United States Automatic Data Processing Full timeADP is hiring Associate Client Support Consultants to provide client support to ADP's time keeping product. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with a Client Support, Customer Service, Support, Consultant, Associate, Desktop Support, Retail
-
Desktop Technician
2 months ago
El Segundo, United States Dexian Full timeDexian has an immediate opportunity available for a Desktop Technician with our premier aerospace customer. This is a temporary position for a project scheduled to begin immediately and end 30 September 2024. The Desktop Technician will distribute new computer equipment to client employees, update the employee profile in ServiceNow, accept old equipment and...
-
Windows Systems Administrator
2 weeks ago
El Paso, United States NavitsPartners Full timeJob DescriptionJob DescriptionTitle: Windows Systems AdministratorResponsibilities:Oversee the management of Windows domain environments, including Active Directory, ADFS, DNS, DHCP, Group Policies, and Local Administrator Password Solution (LAPS).Execute patching processes for servers and desktop systems, covering both OS and standard applications.Act as a...
-
Customer Service Representative
3 weeks ago
El Paso, United States Automatic Data Processing Full timeADP is hiring an Associate Client Support Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelin Customer Service Representative, Customer Service, Client Support, Representative, Desktop Support, Retail
-
Deskside Support Analyst
3 months ago
El Segundo, United States Love.Life Full timeJob DescriptionJob DescriptionCOMPANY OVERVIEW Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and...
-
Project Engineer
1 month ago
El Paso, United States GVW Group Full timePosition at Triz Engineering Services America, LLC Triz Engineering Solutions is a premium product engineering and development company specializing in end-to-end turn-key commercial vehicle development. We provide end to end engineering services for commercial vehicle engineering and development from feasibility and conceptualization, through...
-
Customer Support Technician
2 months ago
El Segundo, United States Aeg Worldwide Inc Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Customer Support Technician
2 months ago
El Segundo, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Information Technology Support Specialist
1 week ago
El Cajon, United States Robert Half Full timeIT Support Specialist will be a part of a growing team, responsible for providing support for hardware, software and other peripherals along with troubleshooting helpdesk issues that may arise.Position: IT Support SpecialistLocation: El Cajon, CA (100% Onsite)Pay Rate: $32-34/hr+ (some flex)Hours: 40 hrs/wk; M-F; 8-5pmDuration: 6 mo. CTHInterview: 1 Video >...
-
Information Technology Support Specialist
1 week ago
El Cajon, United States Robert Half Full timeIT Support Specialist will be a part of a growing team, responsible for providing support for hardware, software and other peripherals along with troubleshooting helpdesk issues that may arise.Position: IT Support SpecialistLocation: El Cajon, CA (100% Onsite)Pay Rate: $32-34/hr+ (some flex)Hours: 40 hrs/wk; M-F; 8-5pmDuration: 6 mo. CTHInterview: 1 Video >...
-
Licensed Insurance Representative Seasonal
4 weeks ago
El Paso, United States Teleperformance USA Full timeCategory : Customer Service/Support -About TP -Teleperformance is a global, digital business services company. We deliver -the most advanced, digitally powered -business services to help the world's -best brands streamline their business in -meaningful and sustainable ways.With more than 500,000 inspired and -passionate people speaking more than -300...
-
Licensed Insurance Representative Seasonal
4 weeks ago
El Paso, United States Teleperformance USA Full timeCategory : Customer Service/Support -About TP -Teleperformance is a global, digital business services company. We deliver -the most advanced, digitally powered -business services to help the world's -best brands streamline their business in -meaningful and sustainable ways.With more than 500,000 inspired and -passionate people speaking more than -300...
-
Licensed Insurance Representative Seasonal
4 weeks ago
El Paso, United States Teleperformance Usa Full timeCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...
-
Licensed Insurance Representative Seasonal
4 weeks ago
El Paso, United States Teleperformance USA Full timeCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...
-
Licensed Insurance Representative Seasonal
2 months ago
El Paso, United States Teleperformance USA Full timeCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages,...
-
Licensed Insurance Representative Seasonal
2 months ago
EL PASO, United States Teleperformance USA Full timeCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300...
-
Licensed Insurance Representative Seasonal
2 months ago
El Paso, United States Teleperformance USA Full timeCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300...