Customer Experience Banker Resource

3 weeks ago


Pittsburgh, Pennsylvania, United States Huntington National Bank Full time
Job Summary:

As a Customer Experience Banker at Huntington National Bank, you will be responsible for providing exceptional customer service and building strong relationships with our walk-in customers. You will engage in proactive sales and customer service activities, including teller transactions, and will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services.

Key Responsibilities:
  • Engage in proactive sales and customer service activities, including teller transactions.
  • Process customer transactions accurately and efficiently and balance daily while providing exemplary customer service.
  • Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
  • Adhere to all operational, security, risk, and regulatory related policies and procedures.

Requirements:
  • High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
  • 1 year or more in customer service in banking, financial services, or goal-driven retail sales.
  • Cash handling skills.
  • Comfort with technology such as mobile services and online banking services.

About Huntington National Bank:
Huntington National Bank is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
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