Technology Services Coordinator
15 hours ago
We are seeking a highly skilled Technology Services Administrator to join our team at Irvine Technology Corporation. As a key member of our IT department, you will be responsible for providing top-notch support for our technology systems and infrastructure.
Key Responsibilities:
- Install and upgrade software and hardware as required
- Troubleshoot complex technical issues and collaborate with vendors or other IT personnel to resolve
- Dispose of equipment in accordance with approved procedures
- Set up and monitor video conferencing systems
- Maintain video conferencing equipment and ensure optimal performance
- Provision, configure, and decommission network accounts, mobile devices, and applicable software
- Create and manage service tickets to track technology issues
- Take ownership of escalated tickets from the help desk
- Provide meeting support, including video conferences, webinars, and presentations
- Deliver exceptional customer service and timely resolution to end-user technology issues
Requirements:
- Bachelor's Degree preferred
- Experience with Windows 10/11, Office 2016/365, NetDocuments, Adobe Acrobat, Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM, and iPhone/Android phone services
- Basic understanding of Internet protocols, data connectivity methods, and remote access technologies
- Telephone and voicemail system training, as well as wireless networking and video conferencing system knowledge, are a plus
- Exceptional interpersonal skills are essential for this position, with the ability to work effectively with end-users, IT peers, vendors, and managers
- Excellent written and verbal communication skills
- Minimum of 3 years in a Microsoft Environment preferred
- Medium to Large Microsoft environment experience preferred
Irvine Technology Corporation is an equal opportunity employer and welcomes applications from diverse candidates.
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