Technology Services Coordinator

15 hours ago


Dallas, Texas, United States Irvine Technology Corporation Full time
Job Overview

We are seeking a highly skilled Technology Services Administrator to join our team at Irvine Technology Corporation. As a key member of our IT department, you will be responsible for providing top-notch support for our technology systems and infrastructure.

Key Responsibilities:

  • Install and upgrade software and hardware as required
  • Troubleshoot complex technical issues and collaborate with vendors or other IT personnel to resolve
  • Dispose of equipment in accordance with approved procedures
  • Set up and monitor video conferencing systems
  • Maintain video conferencing equipment and ensure optimal performance
  • Provision, configure, and decommission network accounts, mobile devices, and applicable software
  • Create and manage service tickets to track technology issues
  • Take ownership of escalated tickets from the help desk
  • Provide meeting support, including video conferences, webinars, and presentations
  • Deliver exceptional customer service and timely resolution to end-user technology issues

Requirements:

  • Bachelor's Degree preferred
  • Experience with Windows 10/11, Office 2016/365, NetDocuments, Adobe Acrobat, Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM, and iPhone/Android phone services
  • Basic understanding of Internet protocols, data connectivity methods, and remote access technologies
  • Telephone and voicemail system training, as well as wireless networking and video conferencing system knowledge, are a plus
  • Exceptional interpersonal skills are essential for this position, with the ability to work effectively with end-users, IT peers, vendors, and managers
  • Excellent written and verbal communication skills
  • Minimum of 3 years in a Microsoft Environment preferred
  • Medium to Large Microsoft environment experience preferred

Irvine Technology Corporation is an equal opportunity employer and welcomes applications from diverse candidates.



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