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Real Estate Operations Manager

2 months ago

Englewood, Colorado, United States Avenue5 Residential Full time

Job Title: Real Estate Operations Manager

Salary: $85,000-$90,000 + housing discount + bonuses

About Avenue5 Residential:

At Avenue5 Residential, we believe in unlocking your potential. We prioritize your ideas, development, and experience, allowing you to focus on our residents, properties, and clients.

Our Commitment:

We are dedicated to your well-being, offering a holistic approach to support your mind and body. Our benefits include:

  • Physical Wellness: Comprehensive medical, dental, vision, and mental health coverage options.
  • Financial Wellness: Competitive compensation, basic life insurance, and matching 401K contributions.
  • Mental and Emotional Wellness: Generous time-off plan with 10 paid holidays, including a community service day and your birthday.
  • Additional Perks: Mentoring, professional development opportunities, discounts, tuition reimbursement, and a robust recognition program.

Position Overview:

The Real Estate Operations Manager is accountable for the comprehensive management of the property. This role encompasses ensuring effective operations, supervising supplier agreements, maintenance oversight, lease management, and monthly reporting. Additionally, this position fosters a positive experience for residents, associates, and clients.

Key Responsibilities:

  • Oversee daily property operations, focusing on resident satisfaction and retention, lease management, rent collection, property P&L, and marketing in alignment with company standards.
  • Meet client expectations and deliver exceptional customer service.
  • Manage recruitment, interviewing, performance feedback, and hiring processes.
  • Foster a motivating environment by leading and communicating a shared vision with associates, providing coaching and development.
  • Implement the strategic marketing plan to attract and retain residents.
  • Understand and adhere to operational guidelines established within the property management agreement.
  • Address resident complaints and serve as a liaison between residents and the corporate office regarding common area maintenance and enforcement of regulations.
  • Enhance professional and technical knowledge through educational workshops and networking.
  • Organize and execute site disaster preparedness and emergency evacuation plans.
  • Manage property and associate safety records, property loss claims, and risk management initiatives.
  • Perform other duties as assigned.

Education and Experience:

  • High school diploma required; Bachelor's degree preferred.
  • Two to three years of experience in property management required.
  • One to two years of direct management experience required.
  • Knowledge of resident rental lifecycle activities required.
  • Real estate license preferred or may be required in some locations.
  • Prior experience with property management software preferred.

Skills and Requirements:

  • Exceptional organizational and time-management skills.
  • Strong interpersonal skills for effective communication with all management levels.
  • Intermediate proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
  • Ability to handle confidential matters with discretion.
  • Capability to work independently and prioritize effectively in a fast-paced environment.
  • Ability to articulate technical concerns clearly and accurately.
  • Proficiency in reading, writing, and conversing in English.
  • Competence in using general office equipment.
  • Excellent customer service and interpersonal skills.
  • Aptitude for managing challenging situations with professionalism.
  • Valid driver's license, clean driving record, and current auto insurance required.

Core Values:

  • Prioritize people and partnerships.
  • Empower associates.
  • Focus on solutions.
  • Champion innovative ideas that drive success.
  • Deliver results that speak for themselves.

Join Our Award-Winning Culture:

Avenue5 Residential is recognized as a top workplace, consistently earning accolades for our commitment to employee satisfaction and growth. We are a rapidly expanding property management company with new opportunities emerging regularly. Explore our open positions to find your next career adventure.