Customer Service Associate
2 weeks ago
Position Overview:
We are seeking a dedicated Customer Service Associate to join our team. This role is essential in delivering outstanding customer support and ensuring smooth operations within our service center.
Key Responsibilities:
- Manage incoming calls and emails with professionalism and efficiency.
- Provide accurate information regarding pricing, service inquiries, and shipment status.
- Assist customers in completing necessary documentation, including Bills of Lading and freight labels.
- Address customer concerns and inquiries promptly and effectively.
- Deliver exceptional service to both internal and external stakeholders.
- Support general office tasks such as filing, mailing, and document scanning as needed.
Qualifications:
- High School diploma or equivalent is preferred.
- A minimum of one year of experience in customer service, ideally within the transportation sector.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office applications.
- Experience with AS400 systems is a plus.
- Able to manage multiple tasks in a dynamic environment.
- Quick learner with a demonstrated ability to adapt to new systems and processes.
Join Our Team:
As a valued member of our organization, you will have access to a range of benefits, including:
- Health, Dental, and Vision Insurance
- Short and Long-Term Disability Coverage
- Flexible Spending Accounts
- 401(k) Retirement Savings Plan
- Wellness Programs
- Access to Credit Union Services, Vacation, and Holidays
Equal Opportunity Employer:
Old Dominion Freight Line, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome all qualified applicants without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, disability, or any other characteristic protected by applicable law.
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