Senior Technology Client Support Manager

2 weeks ago

High Point, North Carolina, United States GXO Full time

Maximizing Logistics Efficiency.

At GXO, we are continuously on the lookout for skilled professionals at all levels who can provide the exceptional service our organization demands. A positive workplace fosters satisfied employees, which enhances productivity and commitment. Within our team, you will receive the necessary support to thrive in your role and the resources to cultivate a fulfilling career.

We allocate significant investments in technology annually to ensure we can consistently create innovative solutions for our clients. As the Senior Technology Client Support Manager, you will oversee a team of Business Analysts dedicated to addressing the IT needs of our clients. You will have the backing to excel in your position and the resources to develop a career you can take pride in.

Compensation, Benefits, and More.

We are committed to attracting top talent, which is why we offer competitive salaries and a comprehensive benefits package, including full health coverage (medical, dental, and vision), 401(k), life insurance, disability benefits, and more.

Your Responsibilities on a Typical Day:

  • Manage all supervisory responsibilities for assigned personnel, including performance evaluations, employee development, coaching, and counseling.
  • Distribute team resources based on demand; assist in defining resource capacity requirements.
  • Provide senior management with updates on team status while supporting departmental and organizational objectives.
  • Lead the systems implementation work stream for new business and operational/client initiatives.
  • Collaborate with users, develop or oversee solutions and functional specifications, and implement and review systems configurations.
  • Ensure that key client and operational users receive training and oversee post-implementation support.
  • Adhere to procedures within the business relationship management process area; cultivate and maintain strong client relationships.
  • Offer support for internal and external clients in accordance with the company's IT Management System; follow processes for change management, release management, incident and problem management, etc., while delivering services within established service specifications and Service Level Agreements.
  • Identify new business opportunities with existing clients and create proposals for additional services, including analyzing alternatives based on implementation and recurring costs.

What You Need to Succeed at GXO:

At a minimum, you will need:

  • A bachelor's degree or equivalent relevant work or military experience.
  • Five years of experience in developing, managing, and/or implementing warehouse management systems (WMS).
  • Three years of experience leading, coaching, mentoring, or managing the work of individual contributors.
  • Experience working within a corporate IT organization utilizing IT service management principles.
  • Experience in project management of large cross-functional implementations.
  • Implementation and support experience with web-based applications.
  • Experience using formal systems development methodologies and project management practices.

It would be advantageous if you also possess:

  • A master's degree.
  • Seven years of cross-functional business experience, including technical project management, logistics and/or supply chain, IT solutions development, and customer relationship management.
  • Advanced knowledge of IT software and applications development methodologies and processes.
  • A commitment to process excellence by ensuring proper, efficient, and accurate use of the processes.
  • The ability to communicate effectively with leadership, team members, and other departments, along with strong facilitation, time management, and project management skills.
  • Excellent verbal and written communication skills; capable of presenting clear, organized, and thorough information and data suitable for the intended audience.
  • Proficiency in Microsoft Office and Windows applications; ability to quickly learn and achieve proficiency in new software applications.

We Engineer Faster, Smarter, Leaner Supply Chains.

GXO is a premier provider of advanced supply chain solutions to some of the most successful companies globally. We assist our clients in managing their goods most efficiently through our technology and services. Our greatest asset is our diverse global team – energetic, innovative individuals of all experience levels and talents who contribute to making GXO an exceptional workplace.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified candidates will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected characteristics.

GXO adheres to CDC, OSHA, and state and local regulations regarding COVID safety. All employees and visitors are expected to comply with GXO policies designed to protect our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel classified in this manner. All employees may be required to perform duties outside of their normal responsibilities as needed.

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