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Client Support Specialist
2 months ago
Client Support Specialist
Job Category: Sales and Customer Support
Requisition Number: CUSTO001660
Position Overview
Who You Are:
You are a dynamic individual who thrives on delivering exceptional assistance to both clients and internal teams. Your passion for engaging with people daily drives you to resolve client challenges effectively.
About Us: Hafele Singapore Pte Ltd
We are a leading subsidiary of a privately-owned global leader in the sectors of LED illumination, cabinet and furniture fittings, kitchen organization solutions, and much more.
Our comprehensive benefits package includes health insurance, dental coverage, a 401(k) plan with company contributions, employee discounts, and various other advantages. There’s a compelling reason why a significant portion of our workforce has been with us for over a decade: we recruit top talent, foster a supportive environment, and genuinely cultivate a family-like atmosphere that balances hard work with enjoyment.
Overview of the Client Support Role:
Your responsibilities will include:
- Responding to customer inquiries and requests related to products, pricing, shipment tracking, and catalog requests via fax or email.
- Utilizing your computer and organizational skills to provide accurate information to customers.
- Directing inquiries from other departments regarding inside sales functions.
- Providing necessary office support as required.
- Staying updated on changes in policies and procedures.
- Completing additional clerical tasks and projects as assigned.
- Acquiring proficiency in operating Hafele's computer systems.
- Demonstrating ability to use MS Outlook effectively.
Qualifications:
Education and Experience:
A Bachelor’s degree (B.A.) from a four-year college or university is preferred; alternatively, one to two years of relevant experience and training, or a combination of education and experience.
Language Skills:
Ability to read, analyze, and interpret office procedures. Capable of effectively presenting information and responding to requests from managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages. Competence in applying concepts of introductory algebra.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to address problems involving several concrete variables in standardized situations.
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
