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Customer Service Representative

2 months ago

MA United States C & G Enterprises LLC Full time
{"h3": "Customer Service Representative Job Description"}

We are seeking a highly skilled Customer Service Representative to join our team at C & G Enterprises LLC. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
  • Identify and assess customer needs to exceed satisfaction and provide solutions that meet their expectations.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Meet personal and customer service team call goals while handling customer complaints and providing appropriate solutions and alternatives.
  • Document customer interactions and follow company procedures, guidelines, and policies.
  • Communicate effectively with customers and colleagues through daily reports and email updates.
Requirements:
  • Proven customer support experience or experience as a client service representative.
  • Track record of exceeding goals and strong phone communication and listening skills.
  • Familiarity with various software, including email, Microsoft Excel, and Gsuite.
  • Customer-focused and ability to pivot to different types of personalities.
  • Excellent communication and presentation skills, with the ability to multi-task, prioritize, and manage time effectively.
  • High school degree and bilingual (English/Spanish) preferred.
  • Experience in customer service and dispatching a plus.
What We Offer:
  • Competitive hourly wage of $16-$18.
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.