Customer Service Representative

1 month ago


MA United States Restaurant Depot Full time
Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Restaurant Depot. The successful candidate will be responsible for providing exceptional customer service, answering incoming calls, and directing visitors to the appropriate associate.

Key Responsibilities:

Answer and direct incoming calls to the appropriate associate

Greet and direct visitors to the correct department

Confirm membership, issue temporary membership cards, and process new memberships on the computer

Take and retrieve messages for various personnel

Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information

Receive, sort, and forward incoming mail

Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)

Perform other work-related duties as required and assigned

Requirements:

High School Diploma or GED, or any appropriate combination of education and experience

Ability to communicate effectively

Commitment to company values and strong customer orientation

Work Environment:

The work environment is typical of a standard office setting, with room temperature, lighting, and traditional office equipment.

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