Customer Service Representative
4 weeks ago
Job Summary:
As a key member of Century Linen & Uniform's customer care team, the Customer Service Representative plays a vital role in delivering exceptional customer experiences. This position involves effectively managing customer interactions, providing administrative support, and maintaining a high level of quality in service delivery.
Key Responsibilities:
- Customer Interaction: Handle customer calls, emails, and messages in a professional and courteous manner, addressing concerns and resolving issues in a timely and effective way.
- Administrative Support: Provide essential administrative assistance to plant leadership, including tasks such as data entry, document management, and equipment maintenance.
- Quality Standards: Adhere to customer care policies and quality requirements, ensuring consistency and excellence in service delivery.
- Continuous Learning: Stay current with evolving products, processes, and policies, contributing to personal growth and enhancing customer interactions.
Requirements:
- Education: Associate degree or equivalent experience preferred.
- Experience: Prior experience in a plant environment or call center environment is preferred.
- Language Skills: Bilingual proficiency in English/Spanish or Haitian Creole is an asset.
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