Customer Service Representative

2 months ago

Wilmington MA United States Heilind Full time

JOB SUMMARY

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts.

 

A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the Heilind experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

  1. Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.
  2. Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel.
  3. Within the first 90 days, you will need to learn the Heilind CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time.
  4. Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch.
  5. Within the first 6 months, you will need to provide one process improvement idea related to your position.
  6. Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams.

 

#LI-hybrid

 

EDUCATION/EXPERIENCE:

A Customer Service Representative for Heilind needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience.

 

SKILLS AND REQUIREMENTS:

  • To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
  • Must be able to report to assigned office location during scheduled in-office workdays.
  • Excellent interpersonal and communication skills.
  • Advanced knowledge of Excel, Outlook, and Word.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Excellent phone etiquette.
  • Strong organization and ability to multi-task.

 

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

 

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

 

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

 

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

 

 

 

 

If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.

Heilind offers a comprehensive benefits package to all full time, regular employees located in the United States which include:

  • Comprehensive medical, dental and vision
  • Vacation, sick time and holidays
  • Accident, life, disability and critical illness insurance
  • 401k retirement program with match
  • Wellness programs
  • Tuition reimbursement
  • Referral bonuses
  • Employee discount program 
  • Pet insurance 
  • And the day off for your birthday

  • Customer Service Representative

    1 month ago

    Wilmington, North Carolina, United States Piedmont Service Group Full time

    Job SummaryPiedmont Service Group is seeking a highly skilled Customer CARE Representative to join our team in Wilmington, NC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, building relationships, and driving business growth.Key Responsibilities:Provide proactive and consultative support to...

  • Customer Service Representative

    2 months ago

    Wilmington, MA, United States Heilind Full time

    JOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer...

  • Customer Service Representative

    4 weeks ago

    , MA, United States Century Linen & Uniform Full time

    Job Summary:As a key member of Century Linen & Uniform's customer care team, the Customer Service Representative plays a vital role in delivering exceptional customer experiences. This position involves effectively managing customer interactions, providing administrative support, and maintaining a high level of quality in service delivery.Key...

  • Customer Service Representative

    4 weeks ago

    Wilmington, Delaware, United States REEDS Jewelers Full time

    Job OverviewREEDS Jewelers is seeking a skilled Customer Service Representative to join our E-Commerce team on a seasonal basis.This role is ideal for individuals who are passionate about delivering exceptional customer experiences and possess excellent communication skills.As a Customer Service Representative, you will be responsible for providing...

  • Customer Service Representative

    2 weeks ago

    Wilmington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team in Wilmington, North Carolina. This role offers a short term contract employment opportunity in the logistics industry. As a Customer Service Representative, you will be required to utilize your skills in customer service, basic office equipment, Microsoft...

  • Customer Service Representative

    1 month ago

    Wilmington, North Carolina, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Wilmington, Delaware, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Wilmington, United States Ideaboxpro Full time

    Join Ideaboxpro as a Customer Service RepresentativeAbout Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our clients' expectations. Our commitment to excellence is reflected in every project and interaction we undertake. Position: Customer Service...

  • Customer Service Representative

    3 days ago

    Wilmington, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...

  • Customer Service Representative

    6 days ago

    Wilmington, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    1 month ago

    Wilmington, Delaware, United States Crunch Fitness Wilmington Full time

    Job Title: Customer Service RepresentativeAt Crunch Fitness Wilmington, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to members, guests, and prospective membersEnsure a positive and welcoming experience for all visitorsProcess...

  • Customer Service Representative

    4 weeks ago

    Wilmington, Delaware, United States Horizon Services Full time

    Customer Service Representative OpportunityHorizon Services, a dynamic and rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Representative to join our team at our Wilmington, DE location.Shift:Sunday - ThursdaySunday - Monday: 7am - 3pm, Tuesday - Thursday: 9am - 5pmOur associates are our most important resource,...

  • Customer Service Representative

    6 months ago

    Wilmington, United States AlphaGraphics Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...

  • Customer Service Representative

    2 months ago

    Wilmington, United States Circle K Full time

    Circle K - 1620 Airport Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    1 month ago

    Wilmington, Delaware, United States Connie Barba - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and providing prompt, accurate, and friendly service? If so, we may have the perfect opportunity for you as a Customer Service Representative with Connie Barba - State Farm Agent.As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 week ago

    Wilmington, United States Circle K Full time

    Circle K - 6759 Carolina Beach Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    2 months ago

    Wilmington, United States Circle K Full time

    Circle K - 2375 S 17th St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    5 months ago

    Wilmington, United States Modern Aviation Full time

    Job Details Job Location Wilmington, NC   Salary Range $16.00 - $18.00 Hourly Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of...

  • Customer Service Representative

    4 weeks ago

    Wilmington, Massachusetts, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive member experience.Key ResponsibilitiesGreet and Assist: Greet members, prospective members, and guests, providing exceptional customer service.Front Desk Operations:...

  • Customer Service Representative

    2 weeks ago

    Dracut, MA, United States COLLEEN A COUGHLIN INS AGENCY Full time

    Looking for a Customer Service Representative with Personal Lines Insurance experience, understanding of coverages, excellent customer service skills, organizational skills, and multi-tasking is a must. Insurance License and certifications are a plus. Responsibilities include managing and reviewing clients' Insurance needs, offering advice and solutions for...