Technical Support Specialist for IT

2 weeks ago


Pullman, Washington, United States InsideHigherEd Full time

Application Deadline: Please refer to the specific instructions provided.

Available Positions: IT Customer Support - Entry Level

Employee Classification: Classified Staff

Position Overview:

This role involves independently installing, configuring, maintaining, and troubleshooting technology systems within various educational environments. The successful candidate will engage with faculty, staff, and students to address technology-related inquiries through multiple communication channels, including a ticketing system, direct interactions, phone support, and electronic correspondence.

Key Responsibilities:

  • Diagnose and resolve technical issues related to end-user software, hardware, and operating systems, ensuring effective integration with classroom technology.
  • Conduct training sessions for faculty, staff, and students on the use of classroom technology, enhancing the overall educational experience.
  • Provide excellent customer service and support, maintaining a proactive approach to technology inquiries.

Required Qualifications:

  • Bachelor's degree in a relevant technology field, or equivalent experience.
  • Valid driver's license or ability to obtain one prior to employment.
  • Experience in troubleshooting desktop computers (both PC and Mac) and related components.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Ability to manage multiple tasks with attention to detail.
  • Team-oriented with a commitment to customer service.
  • Adaptability and enthusiasm in a dynamic work environment.

Preferred Qualifications:

  • Advanced troubleshooting skills for classroom technology systems.
  • Experience in maintaining university classroom technology, including software and hardware.
  • Knowledge of network troubleshooting in TCP/IP based environments.
  • Familiarity with IT help desk software applications.
  • Relevant industry certifications.
  • Experience in higher education settings with classroom technology.

Additional Information:

Department: Information Technology Services

Compensation: Competitive salary with a comprehensive benefits package, including health insurance, retirement plans, and paid leave.

Position Type: Full-time, Permanent

Application Process: Candidates must submit a complete application, including a resume and cover letter, detailing how they meet the required qualifications.

Equal Opportunity Employer: The organization is committed to diversity and encourages applications from underrepresented groups.



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