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Technical Support Specialist
2 months ago
Application Deadline: Please refer to the official posting for details.
Position Overview:
This role involves the independent installation, configuration, maintenance, and troubleshooting of technological systems within educational environments. The position is focused on providing support for general university and specialized departmental classrooms.
Key Responsibilities:
- Proactively address technology-related inquiries received through various communication channels, including a ticketing system, direct interactions, and electronic correspondence.
- Diagnose and resolve technical issues related to end-user software, hardware, and operating systems to ensure smooth operation within classroom settings.
- Conduct training sessions for faculty, staff, and students on the effective use of classroom technology, enhancing the overall educational experience.
Required Qualifications:
- A bachelor's degree in a relevant technology field with up to three years of professional experience. Relevant education and experience may be considered on a year-for-year basis.
- Possession of a valid driver's license prior to employment.
- Experience in operating and troubleshooting desktop computers (both PC and Mac) and associated components.
- Strong communication and interpersonal skills.
- Excellent time management and organizational abilities.
- Capability to manage multiple tasks simultaneously with attention to detail.
- Ability to work collaboratively in a team-oriented environment.
- Exceptional customer service skills.
- Flexibility and adaptability to changing priorities.
Preferred Qualifications:
- Advanced knowledge and experience in troubleshooting classroom technology systems.
- Experience in analyzing, installing, and maintaining university classroom technology, including software, hardware, and network infrastructure.
- Proficiency in resolving network issues in TCP/IP based Local Area Network (LAN) and Wireless LAN environments.
- In-depth knowledge of diagnosing and resolving technical issues on both PC and Mac systems.
- Familiarity with IT help desk and customer service software applications.
- Relevant industry certifications.
- Previous experience in a higher education setting involving classroom technology.
Additional Information:
This position is full-time and permanent, with eligibility for overtime. A comprehensive benefits package is offered, including paid leave, medical and dental insurance, retirement options, and more.
Application Instructions:
Applicants are required to submit all necessary documents through the online application process. Ensure that all qualifications are clearly communicated in your application materials.
Required Documents:
- Resume
- Cover Letter
