Customer Service Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Gold's Gym - SoCal. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing front desk operations, and leading a team of staff to ensure a world-class experience for our members.
Key Responsibilities:
- Customer Service: Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
- Front Desk Operations: Manage the front desk, ensuring that all systems are followed, including member check-in, telephone inquiries, guest registration, and cash handling.
- Team Leadership: Lead and motivate a team of staff, providing guidance, training, and support to ensure they have the skills and knowledge to deliver exceptional customer service.
- Operations Management: Assist the General Manager with operational issues, including managing cash deposits, processing cancellations, and ensuring that all members' concerns are addressed in a timely manner.
- Communication: Communicate effectively with the General Manager, staff, and members to ensure that all needs are met and that the club is running smoothly.
Requirements:
- Excellent Communication and Customer Service Skills: Provide exceptional customer service, responding to members' needs and concerns in a timely and professional manner.
- Leadership and Management Skills: Lead and motivate a team of staff, providing guidance, training, and support to ensure they have the skills and knowledge to deliver exceptional customer service.
- Basic Computer Skills: Proficient in basic computer skills, including cash handling and management systems.
- Current CPR Certification: Possess current CPR certification.
What We Offer:
- Competitive Salary and Benefits: We offer a competitive salary and benefits package, including medical, vision, and dental insurance.
- Opportunities for Growth and Development: We offer opportunities for growth and development, including training and professional development programs.
- Fun and Dynamic Work Environment: We offer a fun and dynamic work environment, with a team of passionate and dedicated professionals.
Equal Employment Opportunity:
Golds Gym - SoCal is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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