Customer Service Manager
2 weeks ago
Customer Service Manager Opportunity
At Anthem, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Manager, you'll play a critical role in leading our customer service team to achieve this goal.
Key Responsibilities:
- Direct the implementation and administration of benefit programs to ensure seamless customer experiences.
- Prepare and communicate information to stakeholders regarding benefit programs, procedures, changes, and government-mandated disclosures.
- Audit to monitor efficiency and compliance with policies; prepare specialized reports; and may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hire, train, coach, counsel, and evaluate the performance of direct reports.
Requirements:
- Requires a BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.
- Experience in a service-oriented role, such as a healthcare call center environment.
- Experience and demonstrated success in recognizing/developing talent and nurturing a team environment which results in open collaboration, strong business results, and improved consumer experiences.
- Prior management of at least 15-20 direct reports.
- Client and Sales/Account Management facing experience.
- Bilingual English-Spanish skills.
- Ability to motivate and encourage teams, while providing guidance and driving quality and superior customer service.
- Competency in Microsoft Office to include Word, Excel, Outlook, and Teams.
What We Offer:
- A range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.
- A commitment to the health and well-being of our associates and communities, with a requirement for all new candidates to become vaccinated against COVID-19.
About Anthem:
Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 Worlds Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. We're an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
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