Head of Dining Services

1 week ago


Philadelphia, Pennsylvania, United States Hiroki Full time

Position: Maître D'

We are seeking dedicated hospitality professionals who are passionate about delivering outstanding service.

If you have a strong commitment to creating memorable experiences and possess exceptional organizational and leadership abilities, we encourage you to consider this opportunity at Hiroki. Your expertise will contribute to our mission of providing unparalleled service to our esteemed clientele.

Key Responsibilities:

  • Play a vital role in daily operations and guest relations.
  • Report directly to the General Manager.
  • Comprehend and uphold the standards of event service, ensuring these standards are effectively communicated and taught.
  • Demonstrate experience in fine dining service styles, including setup and breakdown.
  • Oversee all scheduling within the designated department.
  • Maintain service standards as established by company leadership.
  • Conduct interviews, screenings, and recruitment of potential candidates.
  • Manage team performance, morale, and productivity.
  • Exhibit polished presentation and communication skills with VIP clients and management.
  • Achieve targeted food and beverage sales, labor costs, and overall profitability.
  • Complete customer follow-up calls in a timely manner.

Qualified Candidates Should Be Able To:

  • Communicate effectively and resolve issues.
  • Stand and walk for extended periods.
  • Delegate tasks efficiently.
  • Work a flexible schedule, including weekends and holidays.

Required Experience:

  • Minimum of 2 years in a management role.
  • Strong abilities in multitasking, problem-solving, and customer relations.
  • Excellent written and verbal communication skills.
  • A collaborative team player with a robust work ethic.
  • Familiarity with TripleSeat and Toast POS systems.

Benefits & Perks: Health insurance, Dental insurance, Vision insurance, Paid time off, 401(k).

For more information about Hiroki, part of Method Hospitality, please visit our website.



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