Veteran Transition Assistant
2 weeks ago
The Veterans Leadership Program (VLP) stands as the leading organization in Western and Central Pennsylvania dedicated to serving Veterans. For nearly four decades, VLP has been committed to empowering Veterans as they navigate life transitions, ensuring that each individual reaches their highest potential. Annually, VLP supports over 7,000 Veterans through a variety of comprehensive programs and partnerships. As the largest provider of subsidized housing for Veterans in the region, VLP also runs two of the most effective employment initiatives in the nation, alongside holistic wellness services and additional support for Veterans and their families.
VLP is composed of a dedicated team of experienced leaders, support personnel, and case managers, including Veterans, National Guard members, Army Reserve personnel, family members of Veterans, and civilian allies, all devoted to assisting every Veteran in need.
Position Summary
The Veteran Assistant within the Low Demand Program is responsible for fostering a welcoming, compassionate, and professional environment at the Veterans Leadership Program. This role focuses on aiding Veterans experiencing homelessness in their transition to stable housing.
Key Responsibilities
- Monitor assigned clients on a designated unit for a specified duration.
- Ensure client confidentiality is maintained at all times.
- Observe clients for any signs of escalating behaviors.
- Provide thorough communication to the next Veteran Assistant upon shift changes.
- Document observations accurately and promptly using required monitoring tools and client records.
- Create and uphold a professional, empathetic, and personalized experience for clients, anticipating their needs and preferences.
- Respond to inquiries from employees and clients, directing them to the appropriate personnel when necessary.
- Assist with the intake process by scheduling appointments and entering basic client information into the electronic health record (EHR).
- Record all interactions with individuals, whether they are enrolled in VLP programs or seeking information, in the organizational EHR.
- Strong interpersonal and communication skills.
- Ability to manage multiple priorities effectively.
- Initiative to handle various tasks in a fast-paced environment.
- Attention to detail and ability to meet deadlines.
- Excellent written and verbal communication skills.
- Skills in crisis intervention and conflict resolution.
- Self-motivated and adaptable with strong problem-solving capabilities.
- Ability to work independently as well as collaboratively within a team.
- Professional demeanor, attitude, and appearance.
- Proficient in Microsoft Office Suite.
- Commitment to supporting the organization's mission with cultural sensitivity and workplace harmony.
- High school diploma is required.
- First Aid and CPR certification is preferred.
- De-escalation training is preferred.
- Medical observer training is preferred.
- Must have FBI, Act 33, and 34 clearances.
- $18.00 per hour
- Part-time positions available for evenings, overnight shifts, and weekends.
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