Patient Support Specialist
2 weeks ago
We are seeking a highly skilled and empathetic Patient Support Specialist to join our team at Syneos Health Inc. As a key member of our commercial team, you will play a vital role in providing exceptional customer support to patients, caregivers, healthcare providers, and healthcare clinic personnel.
Key Responsibilities- Provide timely and accurate responses to inbound calls, emails, and other communications from customers.
- Build rapport and establish positive relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns.
- Identify and resolve customer issues or escalate to appropriate internal teams as needed.
- Maintain detailed and accurate records of customer interactions and transactions in our contact center software system.
- Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements.
- High school diploma or equivalent.
- 1-3 years' experience in customer service, call center operations or related fields.
- Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
At Syneos Health Inc, we are dedicated to building a diverse, inclusive and authentic workplace. We offer a competitive compensation package, health benefits, company match 401k, flexible paid time off (PTO) and sick time. We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are an individual with a disability who requires reasonable accommodation to complete our application process, please contact us at [emailprotected].
We are a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. To learn more about how we are shortening the distance from lab to life, visit our website.
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